Customer Success Lead — Onboarding & Team Leadership

Polkadotfrog; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A forward-thinking technology company in Greater London seeks an experienced Customer Success Lead to oversee customer onboarding and the Customer Success Team. Responsibilities include improving customer satisfaction, enhancing product adoption, and leading a dedicated team while ensuring a positive customer experience. Ideal candidates will have proven experience in customer success, strong communication skills, and a solutions-focused mindset. This role offers a great work-life balance with 28 days holiday plus bank holidays.

Benefits

28 days holiday plus bank holidays

Great work-life balance

Qualifications

• Proven experience in customer success or customer-facing leadership roles.
• Strong organizational skills and team motivation abilities.
• Excellent written and verbal communication skills.
• Solutions-focused with an ability to identify customer issues.
• Experience delivering product demos and training is highly desirable.

Responsibilities

• Lead the Customer Success Team and onboarding process.
• Coordinate improvements to customer onboarding and support.
• Enhance product adoption and strengthen customer relationships.

Skills

Customer success experience

Leadership skills

Strong communication

Problem solving

Presentation skills

Job description

A forward-thinking technology company in Greater London seeks an experienced Customer Success Lead to oversee customer onboarding and the Customer Success Team. Responsibilities include improving customer satisfaction, enhancing product adoption, and leading a dedicated team while ensuring a positive customer experience. Ideal candidates will have proven experience in customer success, strong communication skills, and a solutions-focused mindset. This role offers a great work-life balance with 28 days holiday plus bank holidays.