Customer Success Executive (Remote)

The Flex; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading property management firm in the UK seeks a Customer Success Specialist to ensure a seamless rental experience for guests and landlords. In this role, you will provide primary support through various channels, guide new users through the platform, troubleshoot issues, and track customer satisfaction. You should have strong communication skills, a background in customer success or hospitality, and be tech-savvy. The position offers a remote-first work culture with competitive compensation.

Benefits

Competitive compensation

Results-driven bonuses

Remote-first culture

Global exposure

Career acceleration opportunities

Qualifications

• Experience in roles involving customer support and hospitality management.
• Ability to use CRM and PMS tools confidently.
• Strong organization and time management skills.

Responsibilities

• Serve as primary support contact for guests and landlords.
• Guide new landlords through the PMS platform.
• Troubleshoot operational issues and escalate if necessary.
• Track customer satisfaction metrics and feedback.

Skills

Exceptional written and verbal communication skills

Experience in customer success, hospitality, or property management

Confidence using CRM systems and digital support platforms

Strong problem-solving skills

High emotional intelligence

Fluency in English

Job description

About The Flex

At The Flex, we’re reinventing the global rental experience. We believe renting a home should be as simple, fast, and borderless as buying on Amazon — and we’re building the infrastructure to make that possible. Powered by our proprietary Property Management System (PMS), The Flex automates operations, streamlines bookings, and delivers frictionless experiences for both guests and landlords. We’re scaling rapidly and assembling a team of A-Players — ambitious, proactive, and committed to excellence. If you thrive in a high-growth environment and love turning challenges into opportunities, you’ll feel right at home here.

The Role

As a Customer Success Specialist, you’ll be the human backbone of an increasingly automated ecosystem — the expert who ensures that both guests and landlords experience the magic of a seamless rental journey. This is a hands‑on, people‑centric role for someone empathetic, tech‑savvy, and energized by delivering world‑class service.

Key Responsibilities

• Customer Support – Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance.
• Onboarding & Education – Guide new landlords and partners through our PMS platform to unlock its full capabilities.
• Issue Resolution – Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows.
• Customer Insights – Track satisfaction metrics, gather feedback, and identify trends to improve our service and product.
• Cross‑Team Collaboration – Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey.
• Upselling & Retention – Spot opportunities to enhance guest experiences and strengthen long‑term landlord relationships.

What You Bring

• Exceptional written and verbal communication skills
• Experience in customer success, hospitality, or property management
• Confidence using CRM systems, PMS tools, and digital support platforms
• Strong problem‑solving, time management, and organizational skills
• High emotional intelligence: empathy, patience, and composure under pressure
• Fluency in English (French or other languages are a strong plus)

Why Join The Flex

• Make an Impact – Join a company redefining how the world rents and lives.
• Global Exposure – Work with a high‑performing international team across markets.
• Career Acceleration – Grow with us as The Flex expands worldwide.
• Performance Rewards – Competitive compensation with results‑driven bonuses.
• Remote‑First Culture – Work from anywhere; we measure outcomes, not hours.

We’re not just building another property company — we’re building the future of living. If you’re ready to contribute to something global, fast, and meaningful, we’d love to hear from you.