Customer Success Executive: Onboarding & Adoption (AI‑Enabled)

Legatics; Greater London; On-site; GBP 35,000; Full time

Job summary

A leading legal tech company in Greater London is seeking a proactive Customer Success Executive to support the full customer lifecycle. You will assist in onboarding, manage customer queries, and contribute to customer satisfaction. Ideal for someone eager to learn in a tech-driven environment. Competitive salary of £35,000 along with professional development opportunities and a collaborative culture.

Benefits

Salary of £35,000 depending on experience

25 days holiday per year

Early Finish Fridays

Personal Learning & Development budget

Enhanced parental leave policies

Opportunities for career progression

Collaborative team culture

Regular social events

Qualifications

• Strong interest in starting or growing a career in Customer Success.
• Excellent communication skills, both written and verbal.
• Tech-savvy with strong digital literacy.

Responsibilities

• Support customer onboarding and deliver training sessions.
• Manage a low-volume support inbox with professionalism.
• Monitor usage insights to drive customer engagement.

Skills

Customer engagement

Communication skills

Tech-savviness

Organizational skills

Tools

CRM platforms

SaaS tools

Job description

A leading legal tech company in Greater London is seeking a proactive Customer Success Executive to support the full customer lifecycle. You will assist in onboarding, manage customer queries, and contribute to customer satisfaction. Ideal for someone eager to learn in a tech-driven environment. Competitive salary of £35,000 along with professional development opportunities and a collaborative culture.