Customer Success Executive - Drug & Alcohol Testing

Abbott Laboratories; Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global healthcare leader in Abingdon is seeking a Customer Service Executive to manage the end-to-end experience for customers using Drug & Alcohol testing programs. The ideal candidate will have experience in account management and the ability to handle compliance-focused services, ensuring high standards of support and communication. This role offers an opportunity to work for a company recognized for its commitment to career development and inclusivity.

Benefits

Career development opportunities

Recognition as a great place to work

Commitment to diversity and inclusivity

Qualifications

• Proven experience in customer success or account management.
• Confidence in interpreting and explaining data.
• Excellent communication skills across diverse stakeholders.
• Strong problem-solving capabilities.
• Highly organised with attention to detail.

Responsibilities

• Act as primary contact for customer testing programs.
• Support implementation of new contracts.
• Analyze testing data and prepare compliance reports.
• Manage customer issues with urgency.
• Collaborate with internal teams for service excellence.

Skills

Customer success

Account management

Service delivery

Data analysis

Problem-solving

Communication

Education

Degree or equivalent work experience

Tools

Microsoft applications

Salesforce

Sage

Job description

A global healthcare leader in Abingdon is seeking a Customer Service Executive to manage the end-to-end experience for customers using Drug & Alcohol testing programs. The ideal candidate will have experience in account management and the ability to handle compliance-focused services, ensuring high standards of support and communication. This role offers an opportunity to work for a company recognized for its commitment to career development and inclusivity.