Customer Success Executive

Sunbelt Rentals UK & Ireland; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading rental services company in Warrington seeks a Customer Success Executive to enhance customer relationships and manage inquiries. You'll be responsible for converting quotes into orders and providing timely and efficient contract management. Strong customer service skills and a proactive attitude are essential. The role offers comprehensive benefits including life assurance and development opportunities.

Benefits

Real Living Wage

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Opportunity to buy and sell holidays

Qualifications

• Strong customer service skills and ability to manage inquiries effectively.
• Experience in sales and understanding customer markets.
• Excellent communication and organizational abilities.

Responsibilities

• Manage enquiries and quotations, converting to confirmed orders.
• Deliver accurate hire contract administration.
• Understand customer markets and offer tailored solutions.
• Build and maintain strong customer relationships.
• Manage multi-product enquiries for projects.
• Follow up on inquiries to increase conversion rates.
• Respond to customer and invoice queries professionally.

Skills

Customer relationship management

Sales techniques

Multitasking

Job description

Overview

We have an exciting new role for a Customer Success Executive to join our new team in Warrington! We’re open to applications from anyone who is looking for full time or part time hours. This role is office based, hybrid working is not available.

The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.

Responsibilities

• Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
• Deliver accurate and timely hire contract administration
• Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
• Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques
• Follow up on enquiries to increase conversion rates
• Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
• Promote and develop Sunbelt Rentals UK digital ways of working

What we offer

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays