Customer Success Executive

Michael Page (UK); Reading; On-site; GBP 30,000 - 35,000; Full time

Job description

• Market leading international business with great career prospects
• A chance to grow and get promotion in US Multinational

About Our Client

UK Customer Success Executive, Reading: The client is a renowned global leader in providing high-quality equipment and diagnostic solutions. They are committed to innovation, excellence, and delivering exceptional customer service. With a strong presence in the UK, they support a wide range of clients, from individual mechanics to large automotive service centres.

Job Description

UK Customer Success Executive, Reading:

• Manage and nurture relationships with key clients to ensure their satisfaction and loyalty.
• Act as the primary point of contact for customer inquiries and issues, providing timely and effective resolutions.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.
• Conduct regular check-ins with clients to understand their needs and gather feedback.
• Develop and implement strategies to improve customer retention and reduce churn.
• Provide training and support to clients on the use of the company's products and services.
• Monitor customer usage and engagement, identifying areas for improvement and growth.
• Prepare and present reports on customer success metrics and performance.

The Successful Applicant

UK Customer Success Executive, Reading:

• Proven experience as a Service Adviser at a car dealership.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
• Excellent problem-solving abilities and a proactive approach to addressing customer needs.
• Ability to work collaboratively with cross-functional teams, including sales, marketing, and technical support.
• Highly organised with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Proficient in using CRM software and other customer management tools.
• A customer-centric mindset with a passion for delivering exceptional service.
• Flexibility to travel within the UK as required to meet with clients.

This role offers an exciting opportunity to join a dynamic and innovative company, dedicated to supporting the success of its customers. If you are a motivated and customer-focused professional, we would love to hear from you.

What's on Offer

Salary of £30,000 to £35,000 dependant upon experience.