Customer Success Executive

Michael Page (UK); England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A rapidly growing tech startup in the United Kingdom is looking for a Customer Success Executive. This dynamic role involves onboarding customers, managing relationships, and identifying growth opportunities. Ideal candidates should have excellent communication skills and experience in customer support, with potential for entry-level applicants. Competitive salary and flexible working options are offered.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Opportunity for career growth

Mostly remote work

Qualifications

• Experience in customer success, account management, or client support roles.
• Excellent communication skills to effectively engage with clients.
• Familiarity with using CRM systems to manage client accounts.

Responsibilities

• Support new customers from setup to first success.
• Act as the primary point of contact for day-to-day support.
• Monitor usage and success metrics across accounts.

Skills

Customer success experience

Relationship-building skills

Proactive mindset

Problem-solving abilities

CRM systems familiarity

Education

Graduate degree (entry level considered)

Job description

• Rapidly growing tech-based start up
• Excellent career growth opportunities

About Our Client

This is a really exciting opportunity to work with a rapidly growing start up organisation in the technology sector. Due to continued growth, they are currently recruiting for a Customer Success Executive to join their team on a permanent basis. This is a fast paced, dynamic organisation and would suit someone who is eager to learn and develop, with excellent communication skills and a proactive mindset.

Job Description

• Onboarding & Implementation: Support new customers from setup to first success; helping HR teams automate their reference checks quickly and confidently.
• Customer Relationship Management: Act as the primary point of contact for day-to-day support and account growth, ensuring users maximise value.
• Product Expertise: Become a platform expert, providing proactive guidance, training sessions, and troubleshooting to help customers get the best results.
• Retention & Upsell: Identify opportunities for account expansion by understanding customer goals and aligning them with the organisation's evolving features and integrations.
• Insights & Feedback: Capture customer feedback to inform product improvements and collaborate closely with our Product and Sales teams to enhance the customer journey.
• Performance Tracking: Monitor usage and success metrics across your accounts, using data to spot trends, risks, and growth opportunities.

This is a dynamic role with room to grow and evolve over time. You'll have the opportunity to shape how things are done, improve existing processes, and make a meaningful impact. As the company expands, the role can develop in line with your interests and strengths, offering scope for progression and personalisation.

The Successful Applicant

A successful Customer Success Executive should ideally have:

• Experience in customer success, account management, or client support roles
• Excellent communication and relationship-building skills to effectively engage with clients.
• A proactive mindset and strong problem-solving abilities to address client needs.
• Familiarity with using CRM systems to manage client accounts and interactions.
• A focus on delivering exceptional customer service and fostering long-term client relationships.
• Please note we are also able to consider entry level graduate profiles who are looking for their first step

What's on Offer

• A competitive salary, negotiable depending on experience
• 25 days annual leave plus bank holidays
• A chance to grow within a fast paced start up organisation
• Potential for career growth within a supportive and professional environment.
• The opportunity to be mostly remote, with 1 day a week from an office