Customer Success Executive

GlobalData UK Ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading data analytics firm in London is seeking a Customer Success Executive to foster long-term relationships with clients and drive impactful outcomes using AI-focused insights. This role involves guiding customers from onboarding through value realization, ensuring strong outcomes and proactive risk management. Applicants should have experience in customer-facing roles, strong analytical skills, and excellent communication abilities. Join to be part of an entrepreneurial environment dedicated to driving customer success and innovation.

Benefits

Health benefits

Fitness perks

Diverse work environment

Qualifications

• Experience in Customer Success, Account Management, Consulting, or a similar client-facing role.
• Strong ability to build and manage long-term customer relationships.
• Analytical mindset with confidence using data to guide decisions.

Responsibilities

• Leverage AI-driven analytics to anticipate customer needs and growth opportunities.
• Guide customers from onboarding through value realization and growth.
• Partner with teams to ensure customer objectives are understood and supported.

Skills

Customer Relationship Management

Analytical Skills

Communication

Stakeholder Management

Proactive Problem-Solving

Commercial Awareness

Job description

Who we are

GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change.

By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence.

Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth.

Why join GlobalData?

GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.?

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people.

The role

We re looking for a Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach.

This role goes beyond traditional customer success or account management. You ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth using AI-powered insights to proactively identify opportunities, risks, and next-best actions.

You will own customer success end-to-end, helping customers unlock ROI, influence strategic decisions, and embed our solutions into how they operate.

What you ll be doing

• Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.
• Move customer conversations from usage metrics to business impact and progress.
• Use predictive insights to segment customers, prioritize engagement, and personalize success strategies at scale.
• Apply industry and market insight to help customers respond to emerging challenges and opportunities.
• Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.
• Partner on onboarding to ensure fast time-to-value and strong early alignment.
• Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.

What we re looking for

• Experience in Customer Success, Account Management, Consulting, or a similar client-facing role
• Strong ability to build and manage long-term customer relationships
• Analytical mindset with confidence using data, dashboards, and insights to guide decisions
• Excellent communication and stakeholder-management skills
• Experience working cross-functionally in a fast-moving environment
• An AI-first mindset: you naturally look to data and insight to guide action
• A proactive approach to problem-solving and customer leadership
• Curiosity about customers, industries, and emerging trends
• Commercial awareness paired with genuine customer empathy
• A desire to move the needle, not just maintain the status quo

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed)

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.