Customer Success & Enablement Manager

32Co; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A health tech company, 32Co, is seeking an Enablement Manager in London to ensure successful service rollout and customer engagement. This role combines customer success with sales enablement, working closely with stakeholders to maximize usage and drive long-term partnerships. Ideal candidates should have experience in sales enablement or customer implementation, particularly in healthcare. The company offers a competitive salary, impactful work, and flexible arrangements.

Benefits

Birthday day off

Team lunches and socials

Annual retreat

Flexible working arrangements

Qualifications

• Experience in sales enablement, customer success/implementation or account management.
• Experience in the Dental or wider healthcare industry.
• Comfortable building processes and frameworks.

Responsibilities

• Lead the onboarding of new practice groups and ensure a positive experience.
• Deliver training to maximize usage of 32Co’s service.
• Engage with stakeholders to drive adoption and share customer feedback.

Skills

Interpersonal Skills

Problem-Solving

Organizational Skills

Communication

Job description

At 32Co, we’re on a mission to revolutionise healthcare by empowering generalist clinicians to deliver specialist care to millions of people.

Imagine being able to go to your local healthcare professional, and get the quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets.

With customer feedback at 4.97* out of 5* for the product, we need ambitious, creative people who do more than just sell or support - but want to use their skills to change lives.

We’re already making our mark - recently featured by Tech.eu, where our CEO, Sonia Szamocki, spoke about how 32Co is redefining what’s possible in dentistry and beyond. It’s a powerful example of how our technology is raising the standard of care, without raising barriers to access.

Backed by Tier 1 investors from day one, Balderton Capital, investors behind Revolut, City Mapper, and Depop, we’re rapidly expanding our operations across the UK and beyond.

With a proven model and strong traction, we have ambitious plans to expand into other healthcare verticals - bringing the same level of innovation and accessibility to new areas of medicine.

The Role

We are looking for a proactive and creative Enablement Manager to ensure the successful rollout, adoption, and long-term success of 32Co within practices and practice groups.

This role sits at the intersection of customer success, sales enablement and sales - you’ll work closely with Account Executives, Key Account Managers, and practice stakeholders to ensure every implementation at practice and group level is successful, learning quickly from each customer and iterating quickly so that we can build a framework for long term implementation success.

What You'll Be Doing -

• Practice Rollout & Adoption
• Play a leading role in the Proof of Value stage and onboarding of new practice groups, ensuring a smooth and positive experience. Working closely with the Sales team, your role will be to ensure that our most important customers get maximum benefit from every aspect of 32Co’s service so that they commit to a long term partnership with us.
• Deliver training to practice group practices to ensure usage of 32Co is maximised.
• Engage with Area Managers, Practice Managers, Practice Owners, Dentists, Hygienists, Receptionists, TCOs and other staff as required to drive rapid adoption, and long-term usage. Build and maintain stakeholder relationships accordingly.
• Work closely with Key Account Executives and Key Account Managers to identify and capitalise on upsell and expansion opportunities.
• Identify barriers to adoption and proactively address them, working cross-functionally with other 32Co teams as required.
• Capture and share customer feedback to improve rollout processes for the future.

What we’re looking for

• Experience in sales enablement, customer success/implementation or account management.
• Experience in the Dental or wider healthcare industry.
• Strong interpersonal skills and confident communicator, with the ability to engage stakeholders at all levels.
• Comfortable building out processes where they don’t exist, and building a framework for future iterations.
• Creative and resourceful problem-solver, with a bias for action.
• Highly organised and detail-oriented, able to manage multiple priorities seamlessly.
• Comfortable travelling regularly for client visits and industry events.
• Able to commute to our London (Hoxton) office on Mondays, Wednesdays, and Fridays.

Why join us

• See your work translate into real-world impact - helping change lives every day and meeting the people whose care you’re improving.
• Competitive salary based on experience, plus financial incentives for qualified referralsBuild the Future of HealthTech; we’re tackling a multi-billion dollar challenge with real-world impact.
• Founded by an ex-Oxford doctor and former BCG consultant, with a proven track record of creating the world’s leading Haemophilia management app.
• Join a company seed-funded by top VCs with a multicultural, ambitious, high-calibre team.
• Birthday day off - because no one should work on their birthday!Team perks, including regular team lunches, quarterly socials, and an annual retreat.
• Flexible working arrangements, splitting time between home and our vibrant London office.