Customer Success Architect (Position located in Leeds, United Kingdom)

KnowBe4; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A cybersecurity company in Leeds is seeking a Customer Success Architect. This role involves providing strategic technical guidance to customers, leading technical workshops, and ensuring successful adoption of the platform. Ideal candidates will have at least 2 years of experience in customer success roles and a strong technical background. Competitive benefits include bonuses, tuition reimbursement, and a relaxed dress code.

Benefits

Company-wide bonuses

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Relaxed dress code

Qualifications

• 2 years of experience in Customer Success Solutions Architecture or Professional Services roles.
• Strong technical background with expertise in relevant technologies.
• Proven ability to architect and deploy enterprise-level solutions.

Responsibilities

• Serve as the technical expert and trusted advisor to customers.
• Lead technical discovery sessions to identify customer requirements.
• Develop and deliver training materials and documentation.

Skills

Customer-focused mindset

Technical troubleshooting

Strong problem-solving skills

Excellent communication and presentation skills

Organization skills

Ability to build rapport with customers

Tools

Gmail

Google Docs

MS Office (Word and Excel)

Customer success platforms (e.g. Gainsight, ChurnZero)

Job description

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI-driven Human Risk Management platform empowers over 70000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius were not just providing security awareness training - were redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in Leeds / York England (UK) visit the following links.

Careers Page : Customer Success Architect is a key member of the Customer Success team responsible for providing strategic technical guidance and expertise to ensure customers achieve maximum value from our KnowBe4 platform. You will work closely with enterprise and strategic customers Customer Success Managers (CSMs) and internal teams to design and optimize customer solutions aligning our platform capabilities with their business objectives.

Responsibilities :

• Serve as the technical expert and trusted advisor to customers throughout their lifecycle.
• Collaborate with CSMs to understand customer goals and develop tailored solution architectures.
• Lead technical discovery sessions to identify customer requirements and map them to platform capabilities.
• Assist with onboarding implementation and optimization of the platform ensuring successful adoption.
• Provide hands-on technical support troubleshooting and guidance on best practices.
• Conduct regular technical reviews and health checks to ensure customers are maximizing the platforms potential.
• Advocate for customer needs by collaborating with Product Engineering and Support teams.
• Develop and deliver training materials documentation and knowledge base articles to support customer enablement.
• Stay updated on product enhancements and industry trends to provide customers with cutting-edge solutions.

Minimum Qualifications :

2 years of experience in Customer Success Solutions Architecture or Professional Services roles preferably within a SaaS environment.

Strong technical background with expertise in relevant technologies e.g. APIs cloud platforms security solutions etc..

Experience in leading workshops facilitating meetings and driving executive alignment.

Proven ability to architect and deploy enterprise-level solutions

Excellent communication and presentation skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Ability to work independently and as part of a team

Willingness to learn and adapt to new technologies and sales methodologies

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome Internet Explorer etc.)

Experience with customer success platforms (e.g. Gainsight ChurnZero) is a plus.

Customer-focused mindset with a passion for enabling customer success.

Strong problem-solving skills

Excellent verbal and written communications

Highly organized and result-oriented

Excellent time management and organization skills

Can demonstrate technical troubleshooting and analysis ability

Can demonstrate integrity accountability respect and commitment

Self-starter with the ability to manage multiple priorities and projects simultaneously

Strong collaborative and team work skills

Ability to work with minimal supervision

Ability to build rapport with customers via phone email and video conferencing

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets employee referral bonuses adoption assistance tuition reimbursement certification reimbursement certification completion bonuses and a relaxed dress code - all in a modern high-tech and fun work environment. For more details about our benefits in each office location please visit An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please visit recruitment agencies please.

Key Skills

Abinitio,Fashion Designing,Infrastructure,Application Engineering,LNG,Catia

Employment Type : Full Time

Experience : years

Vacancy : 1