Customer Success Architect

You.com; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading AI technology company in the UK is looking for a Customer Success Architect to join their team. In this role, you will serve as the key technical advisor, leading customer onboarding and driving value realization. You'll need a strong background in cloud platforms and APIs, along with excellent interpersonal skills to facilitate workshops and manage projects. This opportunity allows you to work with innovative technology and foster successful customer collaborations.

Benefits

Flexible PTO

Health insurance covering 100% of policyholder

401k program with 3% match

$500 work-from-home stipend

$1,200 annual Health & Wellness Allowance

Qualifications

• Proficiency in cloud platforms, APIs, and workflow solutions.
• Strong understanding of enterprise business processes.
• Exceptional communication and presentation abilities.
• Proven experience in post-sales and customer success roles.

Responsibilities

• Lead technical onboarding to ensure seamless transition.
• Drive adoption and identify value opportunities for customers.
• Educate customer teams on product capabilities.
• Facilitate workshops to align workflows.
• Partner with customers to design workflows and integrations.
• Provide technical expertise during compliance reviews.
• Oversee project timelines and coordinate with teams.
• Act as the voice of the customer to influence product roadmap.
• Build trusted relationships for long-term customer success.

Skills

Technical Expertise

Customer Success Acumen

Professional Skills

Project Management Skills

Tools

Cloud platforms

APIs

Generative AI

Job description

you.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world—one that prioritizes transparency, privacy, and user control.

We’re building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you’re ready to make a difference and help us revolutionize the way people search and work, we’d love to have you join us!

About the Role

We are seeking a Customer Success Architect to join our team as the key technical and strategic advisor to our enterprise customers during the post‑sales journey. This role is designed for a seasoned professional who excels at driving value realization, fostering adoption, and optimizing customer workflows. In addition to technical expertise, you will take on light project management responsibilities to ensure the successful delivery of solutions and alignment with customer goals.

Responsibilities

• Customer Onboarding: Lead technical onboarding sessions to ensure a seamless transition from sales to implementation.
• Value Realization: Drive adoption and identify opportunities for customers to unlock maximum value from our solutions.
• Product Training: Educate customer teams on product capabilities and best practices to ensure long‑term success.
• Workshops: Facilitate workshops to uncover business needs, align workflows, and design cross‑enterprise solutions.
• Solution Design: Partner with customers to architect workflows and integrations tailored to their unique processes and goals.
• Technical Guidance: Provide deep technical expertise during InfoSec, architectural discussions, and compliance reviews.
• Project Management:
  • Oversee project delivery timelines, ensuring milestones are met and customer expectations are managed effectively.
  • Coordinate with internal teams and customer stakeholders to keep projects on track and within scope.
  • Identify and mitigate risks to ensure successful implementation and adoption.
• Customer Advocacy: Act as the voice of the customer by collaborating with Product Management and Engineering to influence the product roadmap.
• Ongoing Support: Build strong, trusted relationships with customers to ensure they remain engaged and successful with our platform.

Qualifications

• Technical Expertise
  • Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions.
  • Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption.
• Professional Skills
  • Exceptional communication and presentation abilities, with the capability to engage technical and non‑technical stakeholders.
  • Strong relationship‑building skills, fostering trust and credibility with enterprise customers.
• Customer Success Acumen
  • Proven experience in post‑sales, customer success, or solution architecture roles within the SaaS industry.
  • Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise.
• Project Management Skills
  • Experience managing project timelines, deliverables, and cross‑functional collaboration.
  • Ability to balance competing priorities and ensure successful project outcomes.

What Success Looks Like

• Customers achieve their business objectives and demonstrate measurable value through the adoption of our solutions.
• Seamless onboarding and smooth transitions result in high customer satisfaction and long‑term engagement.
• Projects are delivered on time, within scope, and aligned with customer expectations.
• Customers view you as a trusted advisor and advocate for their success.
• Product feedback from customers leads to meaningful enhancements and innovations.

Company Perks

• Hubs in San Francisco and New York City offering regular in‑person gatherings and co‑working sessions
• Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge
• A competitive health insurance plan covers 100% of the policyholder and 75% for dependents
• 12 weeks of paid parental leave in the US
• 401k program, 3% match – vested immediately!
• $500 work‑from‑home stipend to be used up to a year of your start date
• $1,200 per year Health & Wellness Allowance to support your personal goals
• The chance to collaborate with a team at the forefront of AI research

*Certain perks and benefits are limited to full‑time employees only

You.com participates in E‑Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I‑9 to confirm work authorization. (English/Spanish: E‑Verify Participation / Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.