Customer Succes Manager

Does Recruitment; London; Remote; GBP 100,000 - 125,000; Full time

Job summary

A growing recruitment firm is looking for a Customer Success & Community Manager to drive user engagement and community growth. This role involves creating personalized activation campaigns, designing onboarding experiences, and fostering community relationships. The ideal candidate has B2B startup experience, strong communication skills, and is comfortable working remotely. This position offers a flexible commitment, either fractional or full-time, with opportunities for extension.

Qualifications

• Proven experience at an early-stage B2B startup in customer success, community, or growth.
• Examples of activation campaigns with strong, data-driven outcomes.
• Experience creating onboarding or training videos.
• Native-level English communication skills (written and spoken).

Responsibilities

• Develop personalized campaigns to drive activity.
• Design and optimize onboarding journeys.
• Build momentum within local and global communities.
• Act as a trusted point of contact for feedback and support.

Skills

User engagement

Community management

Onboarding experience

Data-driven decision making

Proactive communication

Job description

Customer Success & Community Manager (Global)

Location: Europe, UK, US, Canada (remote possible)
Commitment: Contractor, 3-month initial assignment (fractional or full-time), with potential for extension

The Role

Were looking for a Customer Success & Community Manager who thrives on driving user activation and engagement. Youll act as the bridge between a growing global user base and the platform, ensuring that members not only sign up but also stay active, create meaningful introductions, and close deals.

This is not a reactive support role its a proactive, growth-driven assignment. Youll design and run activation campaigns, guide new users through onboarding, create training videos and resources, and build communication flows that keep the community engaged and successful.

What Youll Do

User Engagement & Activation

• Develop personalized campaigns to drive activity.

• Encourage members to make introductions, follow up on leads, and close opportunities.

• Motivate users to reach milestones and celebrate achievements.

Onboarding & Success Flows

• Design and optimize onboarding journeys (emails, guides, videos, webinars).

• Create training content and activation sequences to drive first success quickly.

• Identify and resolve friction points in the user journey.

Community Building

• Build momentum within local and global communities.

• Develop playbooks to ensure long-term engagement.

• Act as a trusted point of contact for feedback and support.

Targets & Metrics

Your performance will be measured by clear activation outcomes, such as:

• Number of introductions made.

• Volume of platform activity and messages.

• Deals successfully closed through the platform.

• Users reaching defined engagement milestones.

What Were Looking For

• Proven experience at an early-stage B2B startup in customer success, community, or growth.

• Examples of activation campaigns with strong, data-driven outcomes.

• Experience creating onboarding or training videos.

• A startup athlete mindset ambitious, resourceful, and comfortable testing bold ideas fast.

• Native-level English communication skills (written and spoken).

• High energy, proactive, and independent.

• Based in Europe, UK, US, or Canada fully remote possible.