Customer Services Technician

Miller Homes; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent homebuilder in Scotland seeks a Customer Services Technician to handle multi-trade remedial tasks in properties. The ideal candidate will demonstrate customer service excellence and possess skills in joinery and general labor. Responsibilities include liaising with the Central Office and ensuring customer satisfaction. This role offers a competitive salary and generous leave benefits.

Benefits

Competitive basic salary

26 days annual leave + public holidays + your birthday off

Qualifications

• Experience in a similar role, ideally with another housebuilder.
• Sound knowledge of joinery, general labouring, and bricklaying.
• Able to form strong professional relationships.

Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System.
• Liaise directly with the Central Office Hub for status updates.
• Obtain signed satisfaction/completion notifications from customers.

Skills

Multi-skilled

Customer service

Job description

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the North East region. The role will see you carry out multi-trade remedial tasks in occupied / unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.

Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System
• To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
• Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
• To obtain signed satisfaction / completion notifications from our customers following completion of remedial tasks, where possible

Requirements

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

What we offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off