Customer Services Representative

Vinci; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading facilities management provider is seeking a Customer Service Representative to join their busy helpdesk in Manchester. This role features 12-hour shifts on a 4 on 4 off basis. Responsibilities include issuing jobs to engineers, updating systems, and logging calls. Ideal candidates will have a positive attitude, strong communication skills, and great IT abilities (MS Office, Outlook). Competitive perks like additional training, 26 days holiday, and a generous pension are offered.

Benefits

26 days holiday (+ bank holidays)

Generous pension contribution

Life assurance

Additional training and development

Qualifications

• Experience in a similar administrative role.
• A positive attitude to work.
• Ability to pick up new systems quickly.

Responsibilities

• Issuing jobs to engineers.
• Updating CAFM system with progress on jobs.
• Providing support to the team and client.
• Logging calls and tracking updates on reactive works on site.
• Ensuring full detail is provided.

Skills

Good communication skills

Resilience

Good organisational skills

Great IT Skills

Ability to work within a team

Tools

MS Office

Outlook

Job description

We are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Denton. This is on a 4 on 4 off basis, 12 hour shifts. 7-7, The customer service representative will provide a variety of administrative duties for our management team to enable a more efficient service to our client.

• Issuing jobs to engineers
• Updating CAFM system with progress on jobs
• Providing support to the team and client
• Logging calls and tracking updates on reactive works on site
• Ensuring full detail is provided.
• Experience in similar administrative role
• A positive attitude to work
• Good communication skills
• Resilience and good organisational skills
• Great IT Skills (eg) MS Office, Outlook + ability to pick up new systems.
• Ability to work within a team

About VINCI Facilities

We are VINCI Facilities - experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. VINCI is committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders. We put our people first, always collaborating from start to finish. VINCI recognises the importance of helping employees balance work and home life by offering flexible working arrangements including working from home.

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.