Customer Services Officer

We Manage Jobs(WMJobs); Oldbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local authority council in Oldbury is seeking a Library Team Member to deliver high-quality library services. The successful candidate will support a range of users, promote library activities, and manage various service-related tasks. Ideal applicants have excellent customer service skills, team experience, and are flexible in work hours, including Saturdays. Generous annual leave, pensions, and employee benefits are included in this fixed-term contract until March 2026.

Benefits

Generous annual leave

Access to Local Government Pension Scheme

Employee benefits scheme with retail discounts

Qualifications

• Ability to provide a high-quality library service to diverse users.
• Experience in promoting library services through outreach work.
• Flexibility to work weekends and vary hours.

Responsibilities

• Support and collaborate with the Library Supervisor.
• Manage tasks related to library services, activities, and events.
• Encourage library use through promotional efforts.

Skills

Customer service skills

Team cooperation

Excellent IT skills

Education

Customer service qualification or 2 years of customer service experience

Job description

Fixed term contract until 31 March 2026

Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.

You will provide a high‑quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.

You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.

The successful applicants will be required to support customers to access a range of library services, including self‑service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.

You will need:

• A customer service qualification or 2 years customer service experience
• Excellent customer service skills
• Experience of co‑operating with others as part of a team
• Experience of working with adults and children
• At least two years’ experience of providing direct services to the public
• Excellent IT skills
• You may be required to work every Saturday and be flexible in the hours you work in the week

This post involves working at different libraries within the Town and occasionally in other Towns depending on service requirements.

In exchange, this is a highly valued role and you will become part of a forward‑thinking and energised team.

Our values of Trust, Unity and Progress guide us and shape our team culture. They define how we do things and are reflected in the way we behave.

Why work for us?

• Generous annual leave entitlements
• Access to the Local Government Pension Scheme
• Access to an award‑winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities

Closing Date: 5 January 2026

Interview Scheduled for week commencing: 19 January 2026

This advert will close as soon as sufficient applications are received. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

For an informal discussion, please contact [e-mail]

Links to our library website page:

https://prism.librarymanagementcloud.co.uk/sandwell/assets/-/libraries.html

To apply please download the attached application and return to:

Email: [e-mail]

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e‑mail to [e-mail]

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs