Customer Services Coordinator - Transport Operations

E L Recruitment Solutions; Hemel Hempstead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in Hemel Hempstead is seeking a Customer Service Coordinator who values teamwork and mutual respect. The role involves managing customer interactions and ensuring efficient operations while delivering outstanding service. Candidates must drive and have access to a vehicle due to the location. The position offers competitive compensation with structured shifts, including weekend work. Join a supportive environment committed to achieving common goals.

Qualifications

• Passionate about delivering outstanding customer service.
• Ability to understand and communicate customer requirements.
• Ready to work weekends and flexible hours.

Responsibilities

• Manage customer interactions effectively.
• Ensure efficient transport solutions.
• Maintain high service standards.

Skills

Excellent communication skills

Teamwork

Customer service orientation

Job description

Customer Service Coordinator

We are looking for someone who values team spirit, mutual respect, and a positive work atmosphere, you would be actively contributing to a workplace where colleagues support each other and work together to achieve common goals.

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? As a Customer Service Agent, you will play a key role in managing customer interactions and ensuring efficient transport solutions.

This role is about more than answering calls, you will ensure that customer requirements are understood, communicated clearly, and delivered effectively, helping to maintain high service standards and strong client relationships.

Shift pattern

Average working block will be 75 hours, spread over a 2 week working block, of 9 working days. Typically working 8.30 hrs to 17.50 hrs , with a 60 minutes unpaid break each day. The rotation will include 7 days cover, and weekend working will be required on a one on, one off basis. Your working pattern and rest days will be confirmed to you by your line manager.

Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle.

On offer is a competitive salary (up to £ 29,500) ...