Customer Services Assistant

Lincolnshire Co-op; Lincoln; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading co-operative as a Customer Services Assistant in Lincoln, where you'll engage with customers, support your team, and help keep the store well-stocked and friendly. Although no specific experience is needed, your communication and teamwork skills will ensure a successful shopping experience for customers. Enjoy benefits like generous annual leave, pension contributions, and a great colleague discount, all while being part of the community.

Benefits

30 days annual leave (including bank holidays)

Pension scheme (with up to 12% employer contributions)

Generous colleague discount rates

Annual discretionary bonuses

Working schedules available four weeks in advance

Free tea and coffee during rest breaks

Qualifications

• No specific experience or qualifications required; training will be provided.
• Must demonstrate a passion for customer service and reliability.

Responsibilities

• Working on the checkouts and replenishing stock.
• Promoting membership benefits and ensuring a great shopping experience.

Skills

Customer service

Communication

Teamwork

Reliability

Enthusiasm

Job description

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Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile!

Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant, you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customers, and promoting the benefits of membership.

We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss this in more detail during the interview stage.

Watch the video below to meet our colleague Hayley, who works in one of our food stores: Unable to show this video due to your cookie preferences

About You

We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter most to us. You’ll need to demonstrate:

• A passion for customer service and a desire to deliver a great shopping experience for our customers
• Excellent communication and listening skills to help adapt to a fast-paced retail environment
• The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
• An enthusiastic approach and willingness to support your colleagues
• Reliability and responsibility for being at work on time, well presented, and ready to be a brand ambassador
• That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!

About the role:

Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile!

Every day will offer a new experience, and you’ll be involved in a wide range of activities as part of a passionate and hardworking team. As a Customer Services Assistant, you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customers, and promoting the benefits of membership.

We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss this in more detail during the interview stage.

Watch the video below to meet our colleague Hayley, who works in one of our food stores: Unable to show this video due to your cookie preferences

About You

We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter most to us. You’ll need to demonstrate:

• A passion for customer service and a desire to deliver a great shopping experience for our customers
• Excellent communication and listening skills to help adapt to a fast-paced retail environment
• The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
• An enthusiastic approach and willingness to support your colleagues
• Reliability and responsibility for being at work on time, well presented, and ready to be a brand ambassador
• That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!

As we review applications, we may contact you to ask a few screening questions as part of our process. We will attempt to contact your mobile number first; however, if we cannot reach you, we will leave a message.

Benefits

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays) (pro-rata)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward you for your hard work
• Working schedules that are available four weeks in advance, giving you time to plan around your shifts
• Free tea and coffee provisions for all colleagues during rest breaks at work