Customer Services Agent

Breedon Group plc; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials company in Leeds is looking for a Customer Services Agent. The role involves coordinating concrete deliveries, managing customer orders, and providing excellent customer service. Ideal candidates should have prior customer service experience and strong communication skills. This position offers a competitive salary, annual leave, and various employee benefits.

Benefits

Competitive salary

Company Pension Scheme

25 days annual leave plus bank holidays

Share Saver Scheme

Company Life Assurance Scheme

Employee benefits platform

Qualifications

• Proven customer service experience.
• Excellent interpersonal and communication skills.
• Ability to maintain attention to detail in a busy environment.

Responsibilities

• Input all customer concrete orders accurately and timely.
• Plan and dispatch customer orders efficiently.
• Respond to customer inquiries and resolve complaints swiftly.
• Support pre-planning of contracts regarding production and transport.

Skills

Customer service experience

Excellent customer service skills

Ability to build rapport

Good attention to detail

Efficient multi-tasker

Job description

Customer Services Agent

Department: Customer Service and Distribution

Employment Type: Permanent - Full Time

Location: Leeds Concrete Plant

Description

About Breedon Group: Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

We are currently seeking a customer service agent to join our team at our Concrete Plant, based in Leeds, Yorkshire.

The successful candidate will be a driven and ambitious individual who will co-ordinate ready-mixed concrete deliveries into a busy market.

Key Responsibilities

• Timely & accurate input of all customer concrete orders
• Cost effective dispatch planning (shipping) of all customer orders through active liaison with commercial, operations and transport teams
• Timely response to all customer enquiries and complaints
• Specific support to the pre planning of major contracts or schemes in terms of production and transport capacity planning
• You will be an excellent communicator and a proactive self-starter who can build effective relationships both with colleagues and customers.

Skills, Knowledge and Expertise

• Customer service experience
• Excellent customer service skills
• The ability to build rapport quickly
• Good attention to detail
• Efficient multi-tasker

Salary & Benefits

• A tailored, competitive salary
• Company Pension Scheme
• 25 days annual leave, plus bank holidays on top
• Share Saver Scheme
• Company Life Assurance Scheme
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands

Diversity Statement

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.

Join Us

If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.

Application Process

Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.

Breedon is an equal opportunity employer committed to building an inclusive and diverse workforce.