Customer Services Advisor

CBS Butler; North East; On-site; Full time

Job summary

A leading recruitment agency is seeking a Customer Services Advisor for on-site work in Newcastle. The role involves providing exceptional customer service, managing customer information, and resolving inquiries effectively. Ideal candidates will have excellent communication skills and experience in customer service. This position offers a pay rate of £12-£15 per hour, and there is a chance to transition to a permanent role.

Qualifications

• Experience in customer services is essential.
• Excellent verbal and written communication skills are mandatory.
• Ability to resolve customer complaints effectively.

Responsibilities

• Provide excellent customer service to callers.
• Ensure customer records are accurate and up to date.
• Manage customer information in compliance with GDPR.

Skills

Customer Services experience

Excellent communication skills

Experience resolving customer complaints

Inputting information into databases

Job description

Overview

Customer Services Advisor

+6 months + the option to go permanently

+On site working in Newcastle

+£12-£15 ph

Skills:

• Customer Services experience
• Excellent communication skills
• Experience resolving customer complaints
• Inputting information into databases

Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.

They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day.

Responsibilities

• Sociable, helpful and eager to provide excellent customer service to customers.
• Able to work in a fast-paced environment, ensuring defined processes are followed.
• A good eye for detail, ensuring customer records are kept up to date and are accurate
• Keen to take responsibility for managing customer information in line with GDPR
• Experience of working with computer systems
• A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
• And through all this achieve core Key Performance Indicators

If you would like to discuss this role in more detail, please send your updated CV to (see below) and I will get in touch.