Customer Services Advisor

Alton Cars; Leeds; On-site; GBP 27,000; Full time

Job summary

A leading vehicle repair group in Leeds seeks a Customer Service Advisor to manage customer communications and bookings. The ideal candidate will demonstrate strong customer service skills and flexibility in a teamwork-focused setting. The role offers a salary of £26,200 with bonus opportunities and a benefits package that includes 25 days of holiday and a health care scheme.

Benefits

25 Days Holiday

Contributory Health Care Scheme

Discounted Shopping & Meal vouchers

Online GP Service

Pension Scheme

Qualifications

• Ability to keep customers updated on their repairs.
• Experience in booking services and managing deliveries.
• Comfortable working in a team environment.

Responsibilities

• Maintain customer communication regarding repairs.
• Coordinate bookings and delivery arrangements.
• Provide assistance and support at the site.

Skills

Customer service skills

Flexibility

Can-do attitude

Job description

Overview

Alton Cars Ltd, one of the UK's largest independent Group of Accident Repair Centres, with a network of 17 sites located across Yorkshire, Derbyshire, Nottinghamshire, Humberside, and Merseyside with a projected turnover of 65m for 2024 and employing over 420 staff, are looking for a Customer Service Advisor for our Leeds Site.

Alton Cars Ltd is all about the people within it and are confident it is one of the best in the industry. Our aim is to be the repairer of choice for our work providers, their customers, and colleagues within the industry, whilst ensuring that our customers are at the heart of what we do.

Responsibilities

• This role is a customer service role, where you will keep customers updated on the status of their repairs, book them in for repairs, and arrange collection and deliveries.
• Training will be provided.
• Be able to have a can-do attitude, help everyone at site, be flexible, and be able to get stuck in while also being able to have a laugh along the way.

Benefits and compensation

Salary: 26,200 with Bonus Opportunities. Core hours are 8am to 5pm Monday to Friday.

• 25 Days Holiday
• UK Health (Contributory Health Care Scheme which can be increased to suit your personal and family needs)
• Pirkx (Discounted Shopping & Meal vouchers, access to webinars, exercise classes)
• Pirkx Medical (Online GP Service)
• Enrolment to the Alton Cars Pension Scheme

About us

Welcome to Alton Cars, one of UK's largest networks of vehicle repair centres. We're a multi-award winning group committed to providing first class vehicle repairs & customer service. All our repair centre's hold a coveted BSi kitemark, along with industry leading insurer & manufacturer approvals. We're proud of our reputation for being a professional & friendly repair group, so if you're searching for a well-respected vehicle repairer that you can trust, you've found them.

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