Customer Services Advisor

Suffolk Jobs Direct; Ipswich; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A local government service in Ipswich is seeking a full-time customer service representative to provide excellent service in a contact centre. You will address inquiries via telephone and occasionally through email and face-to-face interactions. The ideal candidate will have strong communication skills, experience in front-line customer service, and relevant qualifications. Additional perks include a comprehensive training package, pension scheme, and hybrid working opportunities.

Benefits

Career average pension scheme

Generous holiday and sick pay

Subsidised parking for work and leisure

Public transport discounts

Free swimming and gym membership

Cycle purchase scheme

Personal and professional development opportunities

Employee Assistance Programme

Qualifications

• Proven track record in front line customer services.
• Excellent communication and problem-solving skills.
• Ability to communicate detailed information and promote self-service.

Responsibilities

• Provide high standards of customer service in a contact centre.
• Respond to and resolve wide range of enquiries.
• Work within a shift pattern covering operational hours.

Skills

Customer service

Communication skills

Problem solving

IT skills

Mathematics GCSE

English GCSE

MS Outlook

Education

GCSEs in Mathematics and English

NVQ Level 1 in Customer Care

Job description

Description

Ipswich Borough Council and Customer Services Team are a fast paced growing service. Putting customers at the heart of everything we do and getting it right first time is our priority.

• Ipswich Borough Council
• Address : Ipswich Suffolk IP1 2DE

Salary : 26824 - 29540 per annum

Hours : 37 hours per week

Contract : Fixed Term till 31 March 2026. Required as soon as possible

Reference : 0445

Fixed term to 31 March 2026.

This post is offered on a fixed term basis to 31 March 2026.

Day to day

Working in our busy contact centre you will be required to provide high standards of customer service responding to and resolving a wide range of enquiries as the first point of contact by telephone. Some email and face to face customer interaction may also be required.

About you

You must demonstrate a proven track record in front line customer services and possess excellent communication problem solving skills and enjoy working with members of will have Mathematics and English GCSEs at pass level or NVQ level 1 in Customer Care excellent knowledge of MS Outlook the internet or similar software.

You will need excellent telephony and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first and provide a prompt courteous and knowledgeable service.

You will be required to work within a shift pattern covering the operational hours of 8.30am to 5pm Monday to Friday.

What you can expect from us

We offer a comprehensive training package including one-to-one ongoing development and support. You will be part of busy and target driven contact environment delivering excellent customer service on behalf of Ipswich Borough Council.

As well as a good salary we offer a career average pension scheme generous holiday and sick pay entitlements subsidised parking for work and leisure public transport discounts free swimming and gym membership cycle purchase scheme plenty of personal and professional development opportunities hybrid working opportunities Employee Assistance Programme and the opportunity to work with great colleagues.

Key Skills

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage

Hybrid working role after you have completed your training (with a minimum of 2 days per week working in the office).

To find out more

For more information about this role please email Katrina Strzelec on

If you require any assistance or reasonable adjustments during the application or recruitment process please let us know so that the appropriate arrangements can be put in place.

Please download the Job Description and Person Specification (pdf) to find out more about this role.

How to apply

To apply please visit our website

Closing date : 1 pm 17 October 2025.

Interview date : 29 October 2025.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Please note CVs are not accepted.

DBS clearance is required for this role.

Required Experience

Unclear Seniority

Employment Type

Full-Time

Experience

years

Vacancy

1

Yearly Salary

26824 - 29540