Customer Services Advisor

McBurney Transport; Ballymena; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading transport services provider in Northern Ireland is seeking a Customer Services team member to process transport bookings and maintain communication with customers and partners. The ideal candidate should have strong organizational and IT skills and be excellent in communication. Training will be provided for logistics and customs experience. This role involves varied shift patterns and provides benefits such as free ferry travel and retail discounts.

Benefits

Carpark

Canteen

Contributory company pension scheme

Free ferry travel for up to 4 guests

Huge range of retail discounts

Cashback on health care

Access to wellness platform

Qualifications

• Experience in logistics and customs preferable but not essential; training will be provided.
• Confident with IT and online systems.
• Excellent verbal and written communication skills.

Responsibilities

• Process transport bookings accurately via calls, emails, and online systems.
• Input data on the in-house transport management system.
• Book collections and deliveries with 3rd party sites.
• Maintain and report live transport updates and KPIs.
• Liaise with various departments and outside depots for effective communication.
• Answer queries from customers, drivers, and depots.

Skills

Logistics and customs experience

Strong organisational abilities

Multitasking abilities

Good IT skills

Communication skills

Attention to detail

Tools

Microsoft Excel

Microsoft Outlook

Online portals

Job description

Key Responsibilities

• Working as part of a Customer Services team accurately processing transport bookings via telephone / email and online systems


• Data input on our inhouse transport management system


• Booking collections / deliveries directly with 3rd party sites


• Record keeping and reporting in the form of live transport updates and KPIs


• Liaising with various departments and outside depots to ensure effective communication to customer base


• Answering phone calls from customers, drivers, depots and assisting with any queries raised

Shift patterns

1 week covering 0700 – 1600

1 week covering 0900 – 1800

1 week covering 1000 – 1900

Weekend cover (1 in 5) is required from 0800 – 1200 Sat & Sun with a day in lieu the following week as rest day.

Skills

• Logistics and customs experience preferrable but not essential as training will be provided.


• Strong organisational and multitasking abilities.


• Good IT skills. Confident with Microsoft excel/Outlook & using online portals.


• Excellent communication skills both verbally and written.


• High attention to detail and a proactive approach to problem solving.

Benefits

• Carpark


• Canteen


• Contributory company pension scheme


• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips


• Huge range of retail discounts from high street and online retailers


• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.


• Access to Breeze, our award-winning Wellbeing platform.