Customer Services Administrator

Sodexo; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading facilities management company is seeking a part-time Customer Service Administrator at HM Naval Base, Portsmouth. You will support accommodation and helpdesk services, enhancing the quality of life for Armed Forces personnel. The role requires strong organizational and communication skills. Training and apprenticeship opportunities are offered, along with various on-site benefits like discount schemes and a supportive work environment.

Benefits

On-the-job training

Fully funded apprenticeship qualifications

Career development opportunities

Wellbeing Support

Financial Benefits

Work Perks

Responsibilities

• Allocate sports and accommodation bookings.
• Answer incoming calls to the Helpdesk and respond promptly.
• Liaise with internal and external customers.
• Maintain excellent client/customer relationships.
• Assign all queries to the appropriate manager through SMS system.
• Process all information with discretion and compliance with data protection.

Skills

Good verbal and written communication skills

Good knowledge of Microsoft applications

Ability to build relationships at all levels

Job description

Overview

Job location and role: A Customer Service Administrator at HM Naval Base, Portsmouth, PO1 3HH. You'll be integral to the smooth running of accommodation and helpdesk services, handling a range of administrative tasks. Your organisational skills will ensure that everything behind the scenes operates efficiently, while providing the support needed by our managers. You’ll interact with Armed Forces personnel daily, improving their quality of life and making a positive impact on all you encounter.

What You’ll Do

• Allocate sports and accommodation bookings
• Answer incoming calls to HMNB Portsmouth Helpdesk and respond promptly
• Liaise with internal and external customers
• Maintain excellent client/customer relationships
• Assign all queries to appropriate manager through SMS system
• Process all information with discretion and strict confidentiality in order to comply with data protection and other security requirements

What You Bring

• Good verbal and written communication skills
• Good knowledge of Microsoft applications
• Able to build relationships at all levels within the organisation and externally with sub contractors and the client

What we offer

• On-the-job training with experienced professionals
• Fully funded apprenticeship qualifications
• Career development opportunities within Sodexo
• A friendly and supportive work environment
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit
• Career Growth – Apprenticeships, learning tools, and development opportunities
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, a protective uniform

Hours: 22 hours per week. Wednesday and Thursday 8:30am to 4:30pm. Friday 7:30am to 3:00pm. Flexibility may be required to cover evening and weekend working to meet business needs.

Salary: £13.71 per hour

On-site benefits: 10% discount on Costcutter shop on site; Free car parking; Reduced cost use of gym on site; Access to Historic Dockyard at FMSP Portsmouth; Sodexo rewards and benefits

Other: Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is PO1 3HH