Customer Services Administrator

Attega Group Ltd; Essex; On-site; GBP 27,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Services Administrator in Harlow, Essex, to provide essential administrative support to the Contract Managers. The ideal candidate should have solid customer service or operational experience, with IT skills covering Outlook and Word, and familiarity with Excel. The position offers a competitive salary of up to £26,780 per annum with a full-time schedule from Monday to Friday.

Qualifications

• Experience in customer service or administration roles.
• Previous experience in the engineering sector is a plus.
• Proficient in Outlook, Word, and knowledge of Excel.

Responsibilities

• Provide general administration support to contract managers.
• Organise and collate job packs for engineering.
• Manage job completion and billing accurately.

Skills

Customer service experience

Communication skills

IT skills (Outlook, Word)

Tools

Excel

Job description

Overview

Customer Services Administrator £26,780 per annum – Harlow. Full time, Permanent, 40 hours per week.

Do you have experience in customer service or administration roles? Do you have previous experience within the engineering sector or working within scheduling. Attega Group is currently partnering exclusively with our client in recruiting a Customer Services Administrator to join the team. The main purpose of this role is to provide administration support to the Contract Managers under the direction of the Customer Services Team Leader. In return, our client is offering a salary of up to £26,780, depending on experience. This role is full-time and permanent. The hours of work will be Monday to Friday 08:30 am to 17:00 pm.

Responsibilities

• To provide general administration support to contract managers throughout the works life cycle.
• Organise and collate job packs for engineering.
• Arrange appointments with clients residents, verbally and written.
• Manage job completion with accurate billing and O+M Manuals.
• Update progress of individual installation project on excel tracking documents

The ideal candidate

• A previous Customer Service or Operational Service Delivery Administration role held is preferred.
• Similar industry experience with engineer call scheduling is desirable.
• Excellent communication skills both verbal and written.
• IT experience covering Outlook & Word is essential and knowledge of Excel is desirable.

For more information on our Customer Services Administrator role, please contact Ant Fooks in the Attega Group offices today!