Customer Services

Major Recruitment Telford; Shrewsbury; On-site; GBP 26,000; Full time

Job summary

A recruitment agency in Shrewsbury is seeking a Customer Service Administrator to handle queries, provide sales support, and process orders. Ideal candidates will have strong customer service and organizational skills, with experience in administration. The role offers a salary of £26,000 and a company pension scheme.

Benefits

20 days annual leave + bank holidays

Company pension scheme

Qualifications

• Previous experience as an office administrator or similar role.
• Ability to work on own initiative without instruction.
• Confident, outgoing, and reliable.

Responsibilities

• Deal with queries and complaints from consumers via telephone and email.
• Provide administrative and customer support to the Sales Team.
• Handle sales and purchase order processing.
• Raise claims with factories for damaged/faulty goods.

Skills

Customer service skills

MS Office

Organisational skills

Telephone manner

Initiative

Job description

Role Overview

My Telford based company is currently recruiting for a Customer Service Administrator. The role reports to the Office Manager and is part of a small team handling orders over the phone and via email.

Salary: £26,000
Hours: Monday - Friday 9am-5pm
Annual leave: 20 days + bank holidays
Pension: Company pension scheme

Responsibilities

• Deal with queries and complaints from consumers via telephone and email.
• Provide administrative and customer support to the Sales Team.
• Handle sales and purchase order processing.
• Raise claims with factories for damaged/faulty goods.
• Perform any other tasks delegated by the Office Manager.

Qualifications & Skills

• Previous experience as an office administrator, office assistant or similar role.
• Good customer service skills.
• Ability to work on own initiative without instruction.
• Knowledge of MS Office.
• Confident, outgoing, and reliable.
• Excellent organisational skills.
• Good telephone manner.
• Ideally worked within a logistics role.

Application Process

We will consider your application and advise you if we can progress within 3 working days. If you do not hear from us within this time your details will not be retained. If you are not successful on this occasion please continue to apply to future roles we advertise.