Customer Service Technician

Adecco; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency in the UK is seeking a Technician to join their team at the Civic Centre, Wolverhampton. This temporary position offers an hourly rate of £13.69 for a 6-month contract, full-time hours, and a chance to contribute meaningfully to the community. Candidates should have strong attention to detail, clear communication skills, and a commitment to confidentiality. Join a supportive workspace that values your contributions and encourages professional development.

Benefits

Professional development opportunities

Collaborative work environment

Meaningful community impact

Qualifications

• Keen eye for detail and commitment to accuracy.
• Ability to communicate clearly with customers and colleagues.
• Strong understanding of confidentiality and data protection regulations.

Responsibilities

• Accurately assess council tax and business rates liability.
• Evaluate entitlement to housing benefits.
• Handle customer inquiries professionally.

Skills

Attention to detail

Clear communication

Understanding of confidentiality

Adaptability

Positive attitude

Job description

Join Our Team as a Technician!

Are you ready to make a difference in your community? We are seeking a dedicated Technician to join our team at the Civic Centre in Wolverhampton. This is a fantastic opportunity to contribute to essential services while developing your skills in a supportive environment!

Position Details

• Contract Type: Temporary
• Hourly Rate: £13.69
• Contract Length: 6 months
• Start Date: January 5, 2026
• Working Pattern: Full Time (37 hours per week)
• Dress Code: Smart

What You'll Do

• Accurately assess and determine liability for council tax and business rates in less complex cases.
• Evaluate entitlement to housing benefit and council tax support for straightforward claims.
• Handle customer inquiries face‑to‑face, via telephone, or in writing with professionalism and care.
• Maintain accurate data from various sources for future retrieval, ensuring compliance with business needs.
• Take appropriate actions to keep the Council Tax, Business Rates, and Income Collection databases up to date.
• Adhere to the Council's Constitution and Codes of Conduct.
• Participate in staff development and continuous professional training.

What We're Looking For

• Have a keen eye for detail and a commitment to accuracy.
• Communicate clearly and effectively with customers and colleagues alike.
• Demonstrate a strong understanding of confidentiality and data protection regulations.
• Be adaptable and ready to undertake a variety of tasks as directed.
• Possess a positive attitude and a willingness to contribute to service improvements.

Why Work With Us

• Be part of a team that values your contributions and supports your professional growth.
• Engage in meaningful work that directly impacts the community.
• Enjoy a friendly and collaborative working environment.

Additional Information: This position is subject to a satisfactory Disclosure and Barring Service (DBS) check. We are committed to inclusive practices and welcome applications from all backgrounds.

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

If you have not heard back in 5 working days your application has been unsuccessful.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Ready to make a difference? Apply now and kickstart your career as a Technician with us!

Join us in our mission to create a better community for all! Your journey starts here!