Customer Service Team Leader (Supply Chain)

Omega Resource Group; Dudley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics leader in Dudley seeks a Customer Service Team Leader to manage the customer service team. This role involves leading service activities, mentoring team members, and improving processes. Suitable candidates should have extensive experience in customer service management and logistics. This is a permanent, onsite position offering competitive benefits including 25 days annual leave and a bonus scheme.

Benefits

25 days annual leave plus Bank Holidays

Competitive Pension Scheme

Annual Bonus Scheme

Private Health Care Options

Qualifications

• Tenured experience in a customer service lead role managing a team.
• Understanding of customer centric principles and service centre environments.
• Excellent soft skills to motivate, coach and lead a team.

Responsibilities

• Lead the daily delivery of service activities and manage the team's workload.
• Mentor and train the Customer Service team to meet service standards.
• Analyse processes within the Service team for continuous improvement.
• Manage a dedicated portfolio of customers in the UK region.

Skills

Customer service management

Logistics expertise

Team mentoring

Process improvement

Excellent communication

Job description

Overview

Position: Customer Service Team Leader

Location: Dudley, West Midlands

Job Type: Permanent / Onsite

My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Service Team Leader to head up the team in the UK head office.

Responsibilities

• Lead the daily delivery of service activities, taking ownership for the team\'s overall tasks and workload.
• Mentor and train the Customer Service team to meet expected service standards.
• Collaborate with the Customer Service & Asset Manager to design, implement, and monitor team processes.
• Analyse processes within the Service team and drive continuous improvement activities.
• Manage a dedicated portfolio of customers in the UK region.

Experience and Qualifications

• Tenured experience in a customer service lead role managing a team.
• Experience in logistics and/or supply chain is paramount.
• Understanding of customer centric principles and service centre environments.
• Excellent soft skills to motivate, coach and lead a team to achieving success.

Benefits

• 25 days annual leave plus Bank Holidays
• Competitive Pension Scheme
• Annual Bonus Scheme
• Private Health Care Options

Candidates who currently are a Customer Service Team Leader, Service Team Lead or Customer Service Supervisor may be suitable for this position.

For more information regarding this Customer Service Team Leader role please contact Ben Herd.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.