Customer Service Team Leader - Hybrid (Dartford/Remote)

Moat Homes Ltd; Dartford; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

A community-focused housing organization is seeking a Customer Services Team Leader in Dartford to manage a team of Customer Services Advisors. This role involves ensuring high standards of customer service and meeting performance targets in an agile working environment. Candidates should have experience in a call center, familiarity with telephony systems, and knowledge of database systems. This position offers a competitive salary and opportunities for professional growth.

Benefits

Competitive salary

Generous time off

Personal and professional growth opportunities

Qualifications

• Experience managing a team to ensure high standards of service.
• Flexibility to work between home and office.
• Ability to meet performance, productivity, and attendance targets.

Responsibilities

• Manage a team of Customer Services Advisors.
• Ensure team meets targets for performance and quality.
• Support agile working arrangement.

Skills

Experience in a call centre environment

Use of call centre telephony systems

Knowledge of database systems

Job description

A community-focused housing organization is seeking a Customer Services Team Leader in Dartford to manage a team of Customer Services Advisors. This role involves ensuring high standards of customer service and meeting performance targets in an agile working environment. Candidates should have experience in a call center, familiarity with telephony systems, and knowledge of database systems. This position offers a competitive salary and opportunities for professional growth.