Customer Service Team Lead

CBS Butler; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment firm in Newcastle upon Tyne is seeking a passionate Customer Services Team Leader to join its team. In this role, you will lead a team, managing performance and driving excellent customer service within a fast-paced contact centre. The ideal candidate will have experience in people management, coaching, and customer service, ideally in the financial services sector. The position is contract-based for at least 6 months with opportunities for permanent placement.

Qualifications

• Experience in people management and coaching.
• Background in customer service, preferably in financial services.

Responsibilities

• Lead a team and manage performance.
• Drive excellent customer service in a contact centre environment.

Skills

People management

Coaching

Customer service

Job description

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A recruitment firm based in Newcastle is looking for a passionate Customer Services Team Leader to join its Customer Service Department. In this role, you will lead a team, managing performance and driving excellent customer service in a fast‑paced contact centre environment. You should have experience in people management and coaching, alongside customer service and ideally within the financial services sector. The position offers a contract of at least 6 months with potential for permanent placement.