Customer Service Team Lead: Mentor & Standards (Hybrid)

Ibstock Plc; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading manufacturer in construction is seeking a Customer Service Team Leader in Sheffield. This full-time, permanent role demands at least 3 years of customer service experience and strong leadership capabilities. The successful candidate will be responsible for managing customer issues, mentoring team members, and developing service standards. The position also offers a competitive salary, hybrid work options, and a pension scheme, ensuring a positive work environment.

Benefits

Competitive salary

Hybrid work options

Pension scheme

Qualifications

• At least 3 years of experience in customer service.
• Strong leadership and mentoring abilities.

Responsibilities

• Manage customer issues effectively.
• Mentor and develop team members.
• Establish and improve service standards.

Skills

Customer service experience

Leadership skills

Job description

A leading manufacturer in construction is seeking a Customer Service Team Leader in Sheffield. This full-time, permanent role demands at least 3 years of customer service experience and strong leadership capabilities. The successful candidate will be responsible for managing customer issues, mentoring team members, and developing service standards. The position also offers a competitive salary, hybrid work options, and a pension scheme, ensuring a positive work environment.