Customer Service Team Lead — Growth & Onboarding

Thames Talent Partners; High Wycombe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing customer service company in High Wycombe is seeking a Customer Service Team Leader to manage and develop a dynamic team. You'll drive customer engagement, support system implementations, and improve service processes. This role offers genuine growth opportunities where your leadership will significantly impact customer satisfaction and company success. If you excel at problem-solving and nurturing talent, we want to hear from you.

Qualifications

• Experience in a leadership role, particularly in customer service.
• Ability to manage and develop team members effectively.
• Strong organisational skills to oversee office operations.

Responsibilities

• Lead and manage the customer service team daily.
• Drive customer base growth through effective engagement.
• Ensure all service requests are managed efficiently.
• Guide customers through the implementation lifecycle.
• Collaborate with internal teams for customer retention.

Skills

Leadership

Customer service

Problem-solving

Team management

Job description

A growing customer service company in High Wycombe is seeking a Customer Service Team Leader to manage and develop a dynamic team. You'll drive customer engagement, support system implementations, and improve service processes. This role offers genuine growth opportunities where your leadership will significantly impact customer satisfaction and company success. If you excel at problem-solving and nurturing talent, we want to hear from you.