Customer Service Support - 6 month contract

Michael Page (UK); Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An expanding company in the retail industry is seeking a Customer Service professional to join their team in Leeds. The role emphasizes delivering high-quality service via phone and email while managing customer queries and complaints effectively. The successful candidate will demonstrate exceptional customer service skills, with strong organization and multitasking abilities, within a supportive work environment. The position offers a competitive salary, generous holiday leave, and additional benefits such as gym discounts and life cover.

Benefits

25 days of holiday leave

On-site parking

Cycle to work scheme

Gym discount

Life Cover

Qualifications

• Demonstrated track record of delivering exceptional customer service via phone and email.
• Strong active listening skills to effectively understand and respond to customer needs.
• Highly organised with the ability to manage time and tasks efficiently.

Responsibilities

• Deliver high-quality customer service via phone and email.
• Handle inbound calls from customers and field technicians.
• Collaborate with the Planning Team to resolve service-related queries.

Skills

Customer Service

Active Listening

Organizational Skills

Attention to Detail

Team Collaboration

Job description

• Immediate start, long term contract.
• Fantastic benefits package and career path opportunities.

About Our Client

This position is with a growing organisation within the retail industry. As part of a small-sized team, the company is committed to maintaining high standards of customer satisfaction and operational excellence.

Job Description

• Deliver high-quality customer service via phone and email, ensuring a positive customer experience.
• Handle inbound calls from both customers and field technicians, providing effective support and assistance.
• Respond to general enquiries through the dedicated customer service inbox and other team-managed mailboxes.
• Manage customer queries related to repair scheduling using internal booking systems.
• Collaborate with the Planning Team to resolve more complex scheduling or service-related queries.
• Investigate and resolve customer and administrator complaints, accurately logging cases in the complaints database.
• Communicate with Regional Managers to obtain updates on repairs and complaints as needed.
• Process daily quotation requests from private customers, ensuring timely and accurate responses.
• Participate in any formal or informal training sessions provided by the company and attend meetings as required.

The Successful Applicant

A successful Customer Service professional should have:

• Demonstrated track record of delivering exceptional customer service via phone and email.
• Strong active listening skills to effectively understand and respond to customer needs.
• Highly organised with the ability to manage time and tasks efficiently.
• Capable of multitasking while maintaining strong attention to detail.
• Proficient in using various computer systems and software applications.
• Skilled in empathising with customers and conducting thorough fact-finding.
• Collaborative team player with the ability to work effectively within a small team environment.

What's on Offer

• Competitive salary
• 25 days of holiday leave, plus standard bank holidays and up to 10 extra days per annum (Free).
• On-site parking for added convenience.
• Cycle to work scheme
• Gym discount
• Life Cover
• Opportunity to work in a supportive and focused environment.