Customer Service / Supply Chain Coordinator

Manpower UK Ltd; Coalville; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service / Supply Chain Coordinator to oversee demand and production coordination across multiple sites. The ideal candidate will have experience in supply chain coordination and excellent communication skills. This role requires balancing supply and demand efficiently while maintaining service levels. Strong analytical skills and the ability to manage multiple priorities are essential.

Qualifications

• Experience in demand planning, supply chain coordination, or production scheduling.
• Strong understanding of manufacturing processes in packaging.
• Excellent communication and stakeholder management skills.

Responsibilities

• Forecast demand and align production plans with Sales and Customer Service teams.
• Coordinate production across multiple sites and maintain service levels.
• Communicate changes in supply and schedules with teams and customers.

Skills

Demand planning

Supply chain coordination

Production scheduling

Manufacturing processes

Communication skills

Analytical skills

Job description

Overview

Manpower are pleased to bring an exciting opportunity to market on behalf of a prestigious partner. They are currently looking to engage a customer service / supply chain coordinator to support the team. This key role connects Sales, Customer Service, and Production to ensure customer requirements are met efficiently and without disruption.

As a central point of contact, you will be responsible for balancing supply and demand across multiple manufacturing sites. You\'ll coordinate production schedules, manage inter-site production transfers, and ensure any changes are communicated effectively to both customers and internal stakeholders.

Responsibilities

• Work with Sales and Customer Service teams to forecast demand and align production plans.
• Coordinate production across multiple sites to balance capacity and maintain service levels.
• Communicate proactively with internal teams and customers regarding supply or schedule changes.
• Analyse demand and production data to identify trends, risks, and opportunities.
• Provide reports and insights to support strategic planning.

Skills & experience

• Background in demand planning, supply chain coordination, or production scheduling within manufacturing.
• Strong understanding of manufacturing processes within packaging.
• Excellent communication and stakeholder management skills.
• Analytical mindset with data interpretation and reporting experience.
• Ability to manage multiple priorities and perform well under pressure.

What We\'re Looking For

• Proactive and solution oriented.
• Strong team player with a customer-first mindset.
• Detail-focused and highly organised.
• Comfortable working across multiple sites and functions.