Customer Service Supervisor

B&M Retail; Launceston; On-site; GBP 60,000 - 80,000; Part time

Job summary

A growing retail company in Launceston is seeking a Customer Service Supervisor to support the team. This part-time role requires excellent customer service skills and experience managing a small team. The ideal candidate will be enthusiastic and driven, with a flexible approach. Benefits include store discounts and a commitment to diversity and inclusivity.

Benefits

Store discounts

Additional retailer discounts

Qualifications

• Experience supervising/managing a small team in a fast paced retail environment.
• Strong numerical and problem solving skills.
• A flexible approach and a ‘can do’ attitude.
• The ability to think on your feet.

Responsibilities

• Support the Customer Service Manager in running the cash office and checkout area.
• Ensure team delivers the best service for customers.
• Be passionate about delivering exceptional customer service.
• Merchandise the store to provide a welcoming customer environment.

Skills

Supervising/managing a small team

Strong numerical skills

Problem solving

Flexible approach

Can do attitude

Job description

Overview

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Launceston Retail Park, Launceston. This is a permanent, part time role working 16 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.

We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown. As an essential retailer, our stores are fast-paced and trade 7 days a week.

Responsibilities

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Essential requirements

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

Ideal candidates

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

Benefits

At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! For further information, please click here.

Our roles don’t tend to be around for long, so apply now to avoid disappointment!

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.