Customer Service Specialist – 12-Month FTC, Dynamic Banking Role

Ultimate Banking Ltd; Newbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Newbury is seeking a Customer Service Adviser for a 12-month fixed-term contract. You'll be responsible for welcoming and advising customers on savings accounts while providing top-notch customer service. This role offers opportunities for skill development through training and workshops, along with generous benefits including a holiday allowance and volunteering days. If you possess excellent communication skills and a passion for customer care, we encourage you to apply.

Benefits

Generous holiday allowance

Contributory pension scheme

Employee discounts

Wellbeing programmes

Birthday off

Paid volunteering days

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.

Responsibilities

• Welcome, support, and advise customers on their savings accounts.
• Provide excellent customer service through cashiering and admin tasks.

Skills

Experience with customers

Excellent written communication

Excellent verbal communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Office 365

Job description

A leading financial institution in Newbury is seeking a Customer Service Adviser for a 12-month fixed-term contract. You'll be responsible for welcoming and advising customers on savings accounts while providing top-notch customer service. This role offers opportunities for skill development through training and workshops, along with generous benefits including a holiday allowance and volunteering days. If you possess excellent communication skills and a passion for customer care, we encourage you to apply.