Customer Service Specialist

Charles Hurst; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive retailer in Belfast is seeking a dedicated Customer Service Specialist. This role involves ensuring excellent customer experiences across all brands and requires strong interpersonal skills and a professional approach. The position offers competitive hourly pay, flexible hours, and a range of employee benefits, making it an exciting opportunity for individuals committed to customer service excellence.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Discounted gym memberships

Access to Techscheme for discounted technology purchases

Qualifications

• Previous experience in customer service or call handling is desirable.
• Ability to produce clear, accurate reports and identify trends.

Responsibilities

• Carrying out customer follow-up calls to ensure satisfaction.
• Representing all Stellantis brands with professionalism.
• Providing daily reports and updates to the management team.
• Monitoring and highlighting current customer service performance.
• Supporting continuous improvement in customer satisfaction levels.

Skills

Strong communication and interpersonal skills

Excellent telephone manner

Organised and detail-oriented

Job description

OTE

Overview

Customer Service Specialist - Belfast Vauxhall

Hours: Flexible start and end times (37.5 hours per week)

Salary: £12.50 per hour with bonus opportunity available

New opportunity! We are looking for a dedicated and professional Customer Service Specialist to join our team at Charles Hurst, Belfast Vauxhall. This role is key to ensuring excellent customer experiences across all Stellantis brands.

Responsibilities include:

• Carrying out customer follow-up calls to ensure satisfaction and resolve queries

• Representing all Stellantis brands with professionalism and care

• Providing daily reports and updates to the management team

• Monitoring and highlighting current customer service performance and trends

• Supporting continuous improvement in customer satisfaction levels

Requirements:

• Strong communication and interpersonal skills

• Excellent telephone manner and customer-focused approach

• Ability to produce clear, accurate reports and identify trends

• Organised, detail-oriented, and able to manage daily tasks efficiently

• Previous experience in customer service or call handling is desirable

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.