Customer Service & Returns Manager

Michael Page (UK); Leeds; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading global manufacturer based in Leeds is seeking a Customer Service & Returns Manager to lead the returns management process. This role involves optimizing returns, ensuring customer satisfaction, and collaborating with supply chain teams. Candidates should have experience in returns management, analytical skills, and stakeholder engagement. The position offers a salary between £45,000 and £50,000, along with generous holidays and company discounts. A hybrid working model is also available.

Benefits

Generous holiday allowance

Company discount

Free parking

Qualifications

• Experience in managing returns processes effectively.
• Ability to engage with stakeholders inside and outside the company.
• Proficient in data analysis to identify trends.

Responsibilities

• Oversee and optimise the end to end returns management process.
• Balance customer satisfaction and operational efficiency.
• Work closely with supply chain teams for parts function.

Skills

Experience in Returns Management within a customer facing role

Strong analytical skills

Extensive stakeholder engagement

Tools

SAP ERP System

Job description

Overview

Leeds / Hybrid • Global Brand

About Our Client

Our client are a well known global manufacturer and distributor of consumer products found at home. They are now looking for a Customer Service & Returns Manager to join them at their UK Head Office in Leeds to support end customers, retailers and distributors in the management of the end to end returns process

Job Description

• Oversee and optimise the end to end returns management process, supporting end customers, retailers and distributors
• Balance customer satisfaction, operational efficiency and cost control to support the delivery of business wide objectives
• Work closely with supply chain teams to support the spare parts function in forecasting, planning and meeting the needs of customers, along with driving speed of service
• Work across the end to end returns process including arranging collection, credit notes issues and sales reconciliation
• Work with retailers and distributors to minimise the number of returns through strong working relationships
• Work closely with service providers to drive customer satisfactions, time to fix, operational efficiency and timescales
• Create reports on returns trends, parts availability and operational performance

The Successful Applicant

• Experience in Returns Management within a customer facing role
• Knowledge of spare parts or exposure to it (desirable)
• Extensive stakeholder engagement both internal and external
• Strong analytical skills
• Knowledge of SAP ERP System (desirable)

What\'s on Offer

• £45,000 - £50,000
• Leeds based (2/3 days on site) free parking
• Generous holiday allowance
• Excellent growth prospects
• Company Discount