Customer Service Returns Assistant

Europcar; Crawley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading car rental company in Crawley is seeking a Customer Service Returns Assistant to join their team at Gatwick Airport. The role involves providing exceptional customer service throughout the rental process and assisting customers in a busy environment. The ideal candidate will have a full driving licence and at least 4 years of driving experience. Flexibility in working hours is essential, and training will be provided for those with less experience.

Benefits

Competitive Basic Salary

Bonus earnings potential

5.6 weeks holiday

Free on site car parking

Pension

Enhanced Maternity Leave

Discounted car hire rates

20% discount on mobile contracts

Confidential legal and support service

Career progression and development

Qualifications

• A full, valid clean driving licence with at least 4 years driving experience is required.
• Excellent communication and interpersonal skills are essential.
• Must be flexible in working hours, including days, evenings, and weekends.

Responsibilities

• Provide world-class customer service during the rental process.
• Assist customers at the beginning and end of their Europcar experience.
• Work as part of a team in a fast-paced environment.

Skills

Full, valid clean driving licence

Excellent communication skills

Face to face interpersonal skills

Ability to work in a team

Flexibility in working hours

Car rental/sales experience

Job description

Job Description

Europcar is looking for Customer Service Returns Assistant.

• A full, valid driving licence, with a minimum of 4 years driving experience is required

You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more!

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Returns Assistant at our Gatwick Airport location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you :

• Competitive Basic Salary
• Bonus earnings potential
• Starting 5.6 weeks holiday (including bank holidays)
• Free on site car parking
• Pension
• Enhanced Maternity Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts
• Confidential legal and support service through BUPA
• Career progression and development
• forms part of current non contractual benefit offering

Key skills required :

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Excellent communication and face to face interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental / sales experience is desirable but not essential (training will be provided

Shift working pattern :

Week 1 - Monday, Tuesday, Friday, Saturday and Sunday

Week 2 - Wednesday and Thursday