Customer Service Representative - Tata Steel, Trostre

Randstad Technologies Recruitment; Llanelli; On-site; GBP 27,000; Full time

Job summary

A manufacturing company in Llanelli is seeking a Customer Service Representative for a temporary role. The ideal applicant will possess excellent customer service skills, IT literacy, and a strong attention to detail. Responsibilities include handling customer queries, data entry, and managing delivery inquiries. This position offers a salary of £27,000 per annum, 36.5 hours per week, and opportunities for development and progression within the company.

Benefits

Access to retail and restaurant discounts

Opportunities for training and development

Employee Assistance programme

35 days holiday per annum

Qualifications

• 2+ years in a customer-facing administrative role.
• Experience in an office environment.
• Ability to handle numerical data and data entry.

Responsibilities

• Handle customer queries to a high standard.
• Input order entries on internal systems.
• Manage delivery and invoice queries efficiently.

Skills

Customer service excellence

IT literacy

Problem-solving

Attention to detail

Verbal communication

Tools

Ms Excel

Job description

Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate?

Are you based in or around Llanelli?

Tata Steel are seeking a Customer Service Representative to join their team on a temporary basis. The Trostre site is responsible for manufacturing (phone number removed) tonnes of tinplate per annum and has been in Llanelli since 1947. The successful applicant will be an approachable individual with good IT literacy and who excels at providing customer service.

Role

Customer Service Representative

Salary

£27,000 per annum. £14.23ph

Location

Tata Steel, Maes-Ar-Ddafen Road, Llanelli SA14 9SD

Contract Length

12 months initially

Hours

36.5 per week, Monday to Thursday 08:30-16:45 and Fri 08:30-15:45

Start

ASAP, pending the result of a medical assessment which does include a drug and alcohol test

Role Responsibilities

• Handling customer queries to a high standard and within a timely manner
• Signposting customers to further support as required
• Undertaking follow up enquiries
• Inputting order entry on internal systems
• Entering numerical and personal data onto the system efficiently and in a timely manner
• Using Ms Excel for data management
• Managing delivery and invoice queries, escalating if required
• Managing data and coordinating activities to ensure the smooth operation of the department daily
• Adhering to UK Health and Safety legislation at all times

Essential Requirements

• Driving licence and access to own vehicle (due to the nature of the works)
• Previous experience within a customer facing administrative role (2+ years)
• Computer literacy (training will be provided on bespoke systems)
• Previous office environment experience
• Strong written and verbal communication
• High attention to detail
• Previous experience working with numerical data and conducting data entry
• Confidence in problem solving and handling complaints
• Ability to work in a fast-paced environment
• Good knowledge of UK Health and Safety legislation

Benefits

• Access to retail and restaurant discounts with major retailers
• Opportunity to develop by being part of additional courses and training
• Access to Employee Assistance programme for mental, physical and financial support
• Dedicated team throughout your journey in the role
• Opportunity to progress into a permanent position
• 35 days holiday per annum (including Bank Holidays)
• Opportunity to receive reward vouchers for referring a friend to Randstad

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check