Customer Service Representative - Tata Steel, Llanwern

Randstad Technologies Recruitment; Bishton; On-site; GBP 27,000; Full time

Job summary

A recruitment agency seeks a Customer Service Representative for a temporary 12-month role at Tata Steel in Llanwern. The successful candidate will handle customer queries, input data, and manage delivery invoices. Applicants should have over 2 years in customer-facing roles and possess strong IT skills. Benefits include access to retail discounts, training courses, and a pathway to a permanent position. Competitive salary of £27,000 per annum with 36.5 weekly hours.

Benefits

Retail and restaurant discounts

Opportunities for education and training

Employee Assistance Programme

Progression to permanent position

35 days holiday per annum

Reward vouchers for referrals

Qualifications

• 2+ years experience in customer-facing administrative roles.
• Experience in a fast-paced office environment.
• Driving license and access to a vehicle.

Responsibilities

• Handle customer queries to a high standard.
• Manage delivery and invoice queries.
• Input orders and data onto internal systems.

Skills

Customer service excellence

IT literacy

Attention to detail

Problem-solving skills

Verbal communication

Written communication

Tools

Ms Excel

Job description

Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Llanwern? Tata Steel are seeking a Customer Service Representative to initially join their team on a temporary basis. Llanwern works are responsible for producing strip steel and galvanised steel. The successful applicant will be an approachable individual with good IT literacy and who excels at providing customer service.

Role: Customer Service Representative

Salary: £27,000 per annum. £14.23ph

Location: Tata Steel, Llanwern Works, Newport NP19 4QZ

Contract Length: 12 months initially

Hours: 36.5 per week, Monday to Thursday 08:30-16:45 and Fri 08:30-15:45

Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test

Role Responsibilities

• Handling customer queries to a high standard and within a timely manner
• Signposting customers to further support as required
• Undertaking follow up enquiries
• Inputting order entry on internal systems
• Entering numerical and personal data onto the system efficiently and in a timely manner
• Using Ms Excel for data management
• Managing delivery and invoice queries, escalating if required
• Managing data and coordinating activities to ensure the smooth operation of the department daily
• Adhering to UK Health and Safety legislation at all times

Essential Requirements

• Driving licence and access to own vehicle (due to the nature of the works)
• Previous experience within a customer facing administrative role (2+years)
• Computer literacy (training will be provided on bespoke systems)
• Previous office environment experience
• Strong written and verbal communication
• High attention to detail
• Previous experience working with numerical data and conducting data entry
• Confidence in problem solving and handling complaints
• Ability to work in a fast-paced environment
• Good knowledge of UK Health and Safety legislation

Benefits

• Access to retail and restaurant discounts with major retailers
• Opportunity to develop by being part of additional courses and training
• Access to Employee Assistance programme for mental, physical and financial support
• Dedicated team throughout your journey in the role
• Opportunity to progress into a permanent position
• 35 days holiday per annum (including Bank Holidays)
• Opportunity to receive reward vouchers for referring a friend to Randstad

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check