Customer Service Representative (German-speaking)

Via; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Service Representative, um den Betrieb ihrer On-Demand-Dienste zu unterstützen. In dieser Rolle bieten Sie telefonischen und E-Mail-Support und sorgen dafür, dass sowohl Fahrer als auch Passagiere sich gut betreut fühlen. Sie haben die Möglichkeit, in einem dynamischen Team zu arbeiten und Ihre Fähigkeiten in einem technologiegetriebenen Umfeld weiterzuentwickeln. Mit einem klaren Fokus auf die Verbesserung der Mobilität und der Reduzierung des ökologischen Fußabdrucks bietet diese Position nicht nur eine Chance zur persönlichen und beruflichen Entwicklung, sondern auch die Möglichkeit, Teil einer bedeutenden Mission zu sein.

Benefits

100% Home Office

Moderne Hardware

28 Tage Urlaub inklusive Feiertage

Schichtboni für Nacht- und Wochenendarbeit

Qualifications

• Gute Kommunikationsfähigkeiten und die Fähigkeit, in verschiedenen Kontexten den richtigen Ton zu finden.
• Technologieaffinität und Freude an der Arbeit mit modernen IT-Tools.

Responsibilities

• Sicherstellung des reibungslosen täglichen Betriebs durch telefonischen und E-Mail-Support.
• Unterstützung von Fahrern und Passagieren bei Fragen oder Anliegen.

Skills

Fließendes Deutsch (C2 oder muttersprachlich)

Fließendes Englisch (C1 oder C2)

Gute Kommunikationsfähigkeiten

Technologieaffinität

Stressresistenz

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As we continue to expand in Europe, we are looking for a Customer Service Representative. You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.

This job can be done remotely, as long as you are based in England.

What You’ll Do:

• You will ensure the smooth daily operation of our services by providing telephone and email support
• You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
• You will care for customer satisfaction and making sure that issues are resolved
• You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

Who You Are:

• You speak fluent German (C2 or native) and English (C1 or C2)
• You are a good communicator and able to always find the right tone in different contexts
• You enjoy providing advice and support over the phone
• You remain calm even in stressful situations and are able to develop creative solutions in real time
• Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service
• You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
• You are technology-savvy and enjoy working with modern IT tools.

What We Offer

• 100% work from home, as long as you’re based in England
• State of the art hardware for you to perform your work worry free
• The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
• £14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work
• 28 days of vacation days inclusive of public holidays

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of worldclass engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.

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