Customer Service Representative

EE Limited; Swansea; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading financial services firm in Swansea seeks a Customer Service Executive to assist customers and enhance their experience. The role involves handling queries, building relationships, and providing effective solutions while working in a hybrid model after training. You’ll benefit from excellent development opportunities, competitive salary starting at £25,087, and various perks including annual leave, life assurance, and a bonus scheme. The company is dedicated to fostering career growth and employee satisfaction.

Benefits

Annual bonus scheme

Life assurance

Matched pension contributions

25 days annual leave plus bank holidays

Flexible benefits from Cycle2Work to private healthcare

Online GP/Physio service

Free fruit and hot drinks

Paid volunteering days

Free parking

Qualifications

• Self-starter who enjoys interacting with customers and solving their queries.
• Ability to manage flexible shift patterns effectively.
• Looking to develop business skills in a customer service environment.

Responsibilities

• Assist customers with queries and carry out transactions.
• Make a positive impact on customer calls and build relationships.
• Work in a hybrid model after initial training on site.

Skills

Great communication skills

Sales skills

Customer relationship building

Job description

We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre. At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call. From here you can discover various specialisms via our ‘Connect and Learn’ scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more.

Responsibilities

• As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times.
• You will make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
• Our current opening hours are Monday‑Friday 9‑5 pm, our contractual hours are Monday to Friday 8:00 am – 8:00 pm, Saturday 9:00 am to 6:00 pm and Sunday 10:00 am to 5:00 pm and we may look to extend opening hours in the future. You will be scheduled a flexible shift pattern covering these hours for a total of 35 hours per week. During training you will work full time onsite in our Cardiff office, thereafter you will be able to work on a hybrid basis.

Profile

This is you: a self‑starter, with great communication & sales skills, a persuasive “people‑person” who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level.

Compensation & Benefits

• Annual bonus scheme
• Life assurance
• Matched pension contributions
• 25 days annual leave plus bank holidays and your birthday off, on us!
• A wide range of flexible benefits from Cycle2Work to private healthcare
• Online GP/Physio service pus other wellbeing benefits
• Free fruit and hot drinks throughout the day
• Paid volunteering days and matched charity fundraising
• Free parking
• Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme

At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in‑house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.