Customer Service Representative

Copart Uk; Peterlee; On-site; GBP 26,000 - 29,000; Full time

Job summary

A supportive network company is seeking Customer Service Advisors in Peterlee to provide first contact for customers in a busy contact centre. The role offers a starting salary of £26,208, with potential increases based on performance. Benefits include 23 days of holiday, health and wellness programs, a contributory pension scheme, and exclusive discounts. Ideal candidates will possess excellent customer service and communication skills, along with a clear phone manner and a strong attention to detail.

Benefits

23 days holiday plus bank holidays

Paid day to volunteer for charity

Healthcare Cash Plan

Contributory workplace pension scheme

Purchase shares at a discounted rate

Cycle to Work Scheme

Life assurance

Access to exclusive discounts

Responsibilities

• Be the first point of contact for customers in a busy contact centre.
• Deliver exceptional service to all customers first time, every time.

Skills

Excellent customer service skills

Excellent communication skills

Clear and professional phone manner

Strong attention to detail

Proficient in Microsoft Office and IT

Multi-tasking in a fast-paced environment

Job description

We're looking for Customer Service Advisors to join our team in Peterlee, SR8 2JQ.

Are you working evenings and/or weekends? Stuck on a salary that doesn't go anywhere? Receiving standard benefits? Nothing about Copart is standard. We offer 8am - 5pm working Monday to Friday, starting salary at £26,208 and based on performance, this can increase to £28,208.

We see Copart as a family and as a supportive network we work together to strive for greatness in a forever changing environment, but not forgetting to enjoy the journey.

As a Customer Service Advisor will be first point of contact to our customers in a busy, high volume and performance driven contact centre environment. You will play a key role in delivering exceptional service to all our customers first time, every time!

What do we need from you:

• Excellent customer service skills
• Excellent communication skills both written and verbal
• A clear and professional phone manner
• Strong attention to detail
• Proficient in Microsoft Office and IT in general
• Be able to multi-task in a fast-paced environment

What we offer you in return:

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.