Customer Service Representative

Orega; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premium office space management company based in Liverpool is seeking a Customer Service Representative. This role is the face of the company, welcoming clients with professionalism and warmth. Responsibilities include managing reception, coordinating events, and supporting operations. The ideal candidate is organized, has excellent communication skills, and enjoys a dynamic work environment. With opportunities for growth, this is the perfect chance to contribute to a vibrant team. Join us and be part of something great!

Benefits

Birthday day off

Summer and winter social events

Incentives and rewards for great service

Qualifications

• Confident, positive and polished communicator.
• Highly organized with sharp attention to detail.
• Calm under pressure and pro-active in approach.

Responsibilities

• Welcome clients and guests with energy and professionalism.
• Coordinate meeting rooms and handle reception calls.
• Support on-site operations and contribute to tours for clients.

Skills

Organizational skills

Communication skills

Microsoft Office proficiency

Attention to detail

Teamwork

Job description

At Orega, we don’t just manage premium office spaces — we create environments where people love to work. As the first face our clients and visitors see, you set the tone for every experience they have with us. If you're confident, organised, and love creating a warm, welcoming environment, this is your moment.

What You’ll Love About This Role

• A Stunning Workplace – Work in a beautifully designed space in the heart of London
• Make a Daily Impact – You’re not “just the Customer Service Representative”, you’re the heart of the operation
• Every Day is Different – Meet diverse clients, handle events, support a vibrant community
• Team Vibes – Join a close-knit, fun, and professional team that supports each other
• Training & Growth – Full training provided and opportunities to progress within Orega

What You’ll Be Doing

• Welcome clients and guests with energy and professionalism
• Coordinate meeting rooms, events, and catering
• Manage reception calls and emails
• Handle building access, deliveries, and contractor protocols
• Support on-site operations and assist with IT, office supplies, and general admin
• Contribute to tours for prospective clients (yes, you’re part of the sales charm too!)
• A friendly, positive and polished communicator
• Super organised with sharp attention to detail
• Confident using Microsoft Office and picking up systems quickly
• Someone who loves being helpful, calm under pressure, and always two steps ahead
• A team player who takes pride in making a space and and a person’s day
• Birthday day off
• Summer and winter social events
• Incentives and rewards for great service
• Opportunities to move up into senior Customer Service Representative, sales or management roles
• Be part of a brand that values your contribution and invests in your growth

Ready to Step Into a Role That Matters?

If you’re the kind of person who believes in service with a smile, knows how to run a smooth front-of-house, and wants to grow within a business that values excellence and people, we want to meet you.

Apply now and be the face of something great.

As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.