Customer Service Representative

National Express LTD; Lincoln; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading transportation company in the UK is seeking a Customer Service Representative to manage customer orders and ensure exceptional service. The ideal candidate will have experience in a fast-paced manufacturing setting, proficiency in ERP systems, and excellent communication skills. This full-time role offers a permanent contract and attractive working hours, including an early finish on Fridays.

Benefits

Early finish on Fridays

Permanent position

Qualifications

• Experience as a Customer Service Representative in a fast-paced environment.
• Proven data entry accuracy and attention to detail.
• Ability to prioritize workload effectively.

Responsibilities

• Manage customer orders and ensure exceptional service delivery.
• Process forecasts and orders accurately in the ERP system.
• Provide customers with timely updates on their orders.
• Collaborate with various teams to maintain order flow.

Skills

English proficiency

Numeracy skills

Communication skills

Interpersonal skills

Problem-solving capability

Customer focus

Tools

ERP systems

Microsoft Office (Excel, Outlook, Teams)

Job description

Staffline are Hiring

New Full-time, Permanent Job vacancy

We are keen to speak with Customer Service representatives.

• Experienced as a CSR in a fast-paced manufacturing setting? Highly advantageous!

Monday-Friday, Early lunchtime finish on Fridays, Hello weekends!

Working hours

7.30am-4pm or 8am-4.30pm

In Your Role As a Customer Service Representative

Working within a team, you will be managing customer orders and ensuring exceptional service delivery. Responsible for accurate and timely order processing, proactive communication with internal teams and customers, and supporting overall supply chain efficiency.

• Processing customer forecasts, firm orders, and spot orders in the ERP system accurately and on time.
• Provide customers with delivery confirmations, alternative scheduling options, and timely updates on shipment status.
• Manage customer inquiries via email, phone, and portals, ensuring prompt resolution or escalation.
• Collaborate with Planning, Warehouse, Logistics, Sales, and NPI teams to maintain seamless order flow.
• Release shipments to warehouse and coordinate logistics for timely dispatch.
• Attend customer status review calls and maintain proactive communication.
• Learn & demonstrate knowledge of company products, materials, and processes.

To be considered for the position of Customer Servoce Representative

• Strong proficiency in English and numeracy skills.
• Experience with ERP systems and Microsoft Office (Excel, Outlook, Teams).
• Proven data entry accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload in a fast-paced environment.
• Analytical mindset with problem-solving capability.
• Customer focused

For further details and a confidential chat about this permanent job vacancy, please apply!