Customer Service Representative

Manpower; Leeds; On-site; GBP 27,000; Part time

Job summary

A leading logistics company is looking for a Temporary Customer Service Representative based in Chapeltown, Sheffield. The role involves responding to customer inquiries, managing delivery updates, and liaising with various teams. Candidates should have prior customer service experience, especially in logistics, and should possess strong communication and problem-solving skills. You will be working in a supportive team environment with full-time office hours, Monday to Friday and a competitive salary of £27,000 pro-rata.

Benefits

Competitive annual salary

Supportive team environment

Opportunity to gain experience in logistics

Qualifications

• Must have previous experience in a customer service role, ideally in logistics.
• Strong communication and interpersonal skills are required.
• Must have excellent problem-solving abilities with a customer-first mindset.

Responsibilities

• Respond to customer enquiries via phone, email, and online systems.
• Provide updates on deliveries, orders, and logistics queries.
• Liaise with teams to resolve issues and manage customer complaints.

Skills

Previous experience in a customer service role

Strong communication and interpersonal skills

Excellent problem-solving abilities

Ability to work efficiently under pressure

Proficient in Microsoft Office

Strong attention to detail

Job description

Job Title: Temporary Customer Service Representative

Location: Chapeltown, Sheffield

Hours: Monday–Friday, 09:00–17:00

Salary: £27,000 per annum (pro‑rata)

Contract Type: Temporary

Industry: Logistics

About the Role

We are seeking a proactive and customer‑focused Temporary Customer Service Representative to join our busy Customer Services team within a leading logistics company. You will play a key role in supporting customers, managing enquiries, and ensuring efficient communication between internal teams and external clients.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online systems in a timely and professional manner.
• Provide updates on deliveries, orders, and logistics queries.
• Liaise with warehouse, transport, and operations teams to resolve issues.
• Track and record customer interactions using internal systems.
• Manage and escalated customer complaints where necessary.
• Support colleagues with general administrative tasks.
• Maintain high standards of customer care and service delivery.

Skills & Experience

• Previous experience in a customer service role, ideally within logistics, supply chain, or a fast‑paced environment.
• Strong communication and interpersonal skills.
• Excellent problem‑solving abilities with a customer‑first mindset.
• Ability to work efficiently under pressure and manage multiple tasks.
• Proficient in Microsoft Office and comfortable using digital systems.
• Strong attention to detail and organisational skills.

What We Offer

• Competitive annual salary of £27,000 (pro‑rata for the temporary contract).
• Full‑time office‑based hours, Monday to Friday.
• Supportive team environment.
• Opportunity to gain experience within a dynamic logistics organisation.

If this sounds like you, apply now.