Customer Service Representative

Manpower UK Ltd; Leeds; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading logistics company in Chapeltown seeks a Temporary Customer Service Representative to join their customer services team. The ideal candidate will have experience in customer service within logistics, showing strong communication and problem-solving skills. Responsibilities include managing customer inquiries, providing updates on orders, and supporting internal teams. This role offers a competitive salary and the opportunity to work in a supportive team environment.

Benefits

Competitive salary

Full-time office hours

Supportive team environment

Experience in a dynamic organization

Qualifications

• Previous experience in a customer service role, ideally in logistics or supply chain.
• Excellent problem-solving abilities with a customer-first mindset.

Responsibilities

• Respond to customer enquiries via phone, email, and online systems.
• Provide updates on deliveries and logistics queries.
• Liaise with warehouse and transport teams to resolve issues.
• Track and record customer interactions.
• Manage and escalate customer complaints as necessary.
• Support colleagues with administrative tasks.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Ability to work under pressure

Organizational skills

Proficiency in Microsoft Office

Job description

Job Title: Temporary Customer Service Representative
Location: Chapeltown, Sheffield
Hours: Monday-Friday, 09:00-17:00
Salary: 27,000 per annum (pro-rata)
Contract Type: Temporary
Industry: Logistics

About the Role

We are seeking a proactive and customer-focused Temporary Customer Service Representative to join our busy Customer Services team within a leading logistics company. You will play a key role in supporting customers, managing enquiries, and ensuring efficient communication between internal teams and external clients.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online systems in a timely and professional manner.
• Provide updates on deliveries, orders, and logistics queries.
• Liaise with warehouse, transport, and operations teams to resolve issues.
• Track and record customer interactions using internal systems.
• Manage and *escalate* customer complaints where necessary.
• Support colleagues with general administrative tasks.
• Maintain high standards of customer care and service delivery.

Skills & Experience

• Previous experience in a customer service role, ideally within logistics, supply chain, or a fast-paced environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with a customer-first mindset.
• Ability to work efficiently under pressure and manage multiple tasks.
• Proficient in Microsoft Office and comfortable using digital systems.
• Strong attention to detail and organisational skills.

What We Offer

• Competitive annual salary of 27,000 (pro-rata for the temporary contract).
• Full-time office-based hours, Monday to Friday.
• Supportive team environment.
• Opportunity to gain experience within a dynamic logistics organisation.

If this is you apply now.