Customer Service Representative

Timely Recruit Ltd; Greater London; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading sustainability and waste consultancy is seeking a dynamic Customer Service Assistant to provide exceptional support. This hybrid role in Surrey involves problem-solving and maintaining client relationships, ensuring high-quality service delivery.

Benefits

Private medical insurance

Life assurance

Cycle to work scheme

22 days annual leave

Additional day off for birthday

Qualifications

• Minimum 2 years’ experience in Customer Service or Client support role.
• Dynamic, client-focused mindset with a passion for delivering great service.

Responsibilities

• Be the first point of contact for clients and suppliers via phone and email.
• Deliver high-quality, timely support by resolving client and supplier queries.

Skills

Communication

Problem Solving

Organisational Skills

Multitasking

Education

GCSE English & Maths (Grade C/Level 4 or above)

Tools

MS Excel

MS Word

Outlook

Job description

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Job Description – Customer Service Assistant

Title: Customer Service Assistant

Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)

Salary: £24,000 ( Depending on Experience)

- Private medical insurance

- Life assurance

- Cycle to work scheme

- 22 days annual leave (increasing by one day each year to 25 days)

- An additional day off each year to celebrate your birthday or an alternative special

event.

The Role:

Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients.

This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.

Job Responsibilities:

• Be the first point of contact for clients and suppliers via phone and email.
• Deliver high-quality, timely support by resolving client and supplier queries efficiently.
• Maintain accurate records by updating and closing cases within the internal portal.
• Provide support to the broader Waste team including Account Managers and Compliance staff.
• Handle administrative tasks such as document collection and uploading.
• Ensure services are delivered to internal SLAs and exceed client expectations.

Professional and Personal Attributes:

• A minimum of 2 years’ experience in a Customer Service or Client support role.
• A dynamic, client-focused mindset with a passion for delivering great service.
• Excellent communication skills and the ability to build strong relationships with both clients and internal teams.
• Strong organisational and multitasking skills under pressure.
• A detail-oriented problem-solver who takes initiative and follows through.
• Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.
• GCSE English & Maths (Grade C/Level 4 or above).
• A genuine interest in ESG, sustainability, and helping organisations make a positive impact.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Customer Service

• Industries

  Business Consulting and Services, Environmental Services, and Outsourcing and Offshoring Consulting

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