Customer Service Representative

Arsenault; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading blockchain startup in Greater London is seeking a Customer Service Representative to enhance customer experience and support. The ideal candidate will have tech support experience and basic programming knowledge. This role allows for remote or hybrid work and flexible hours, ensuring a great work-life balance. Responsibilities include resolving customer inquiries, gathering feedback, and collaborating with multiple teams. Join a dynamic team and help pave the future of blockchain technology.

Benefits

Flexible working hours

25 days of paid time off

Opportunity to work from home or meet colleagues in person

Qualifications

• Experience in providing tech customer service support.
• Ability to read code and understand basic programming languages.
• Strong communication skills in English.

Responsibilities

• Improve customer service experience to create engaged customers.
• Take ownership of customer issues until resolution.
• Respond to customer queries via phone, email, or chat.
• Identify customer needs and help them use specific features.
• Gather customer feedback and share with teams.

Skills

Tech customer service support

Basic programming knowledge

Client-facing skills

Advanced troubleshooting

Communication skills

Multi-tasking skills

Tools

Customer service software

Job description

About the job Customer Service Representative

This is a very unique opportunity to become a key part of a very successful startup with an amazing track record and international team. JOIN TECHCRUNCH DISRUPT 2021 FINALIST! Arsenault is a rapidly growing startup and the leading blockchain development platform. Our platform enables developers to build the next generation of software with blockchains at the core. The platform allows developers to integrate any of 40+ blockchain protocols into their apps or platforms in no time. We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem‑solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Keep accurate records and document customer service actions and discussions

Requirements

• Experience in providing tech customer service support
• Knowing the basics of programming languages (ability to read a code)
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Strong client‑facing and communication skills
• Advanced troubleshooting and multi‑tasking skills
• Patience when handling tough cases
• Remote/Hybrid work – use the opportunity to meet with colleagues in London, Brno or Miami but also enjoy working from home
• Flexible hours – Work whenever it suits your personal schedule. For most positions, we don’t have any fixed hours
• 25 days off

Ready to hop on our fast train to the future? Become a #Arsenaulter! Feel free to contact us with your resume or a link to your LinkedIn profile. We would love to meet you and show you what your typical day at Arsenault would look like, who we are, and how we do things.

#Blockchain #Customer Service #Customer Experience