Customer Service Representative

ZipRecruiter; Corby; On-site; GBP 28,000 - 29,000; Full time

Job summary

A leading engineering firm in Corby is seeking a Customer Service Representative to enhance their team. The role involves effective communication with customers and resolving queries using a CRM system. Ideal candidates should have a customer service background and strong communication skills. This position offers a competitive salary of approximately £28-29,000 plus a quarterly bonus.

Qualifications

• Strong customer service skills with a desire to forge a career.
• Ability to recommend appropriate solutions based on customer requirements.

Responsibilities

• Communicate effectively with customers.
• Effectively use CRM system.
• Help clients to find a satisfactory resolution.

Skills

Customer Service background

Excellent communication skills - both phone and email

Ability to build empathy and rapport

Technically minded

Job description

Overview

Customer Service Representative - Electrical/Solar/Renewables

The COMPANY

Our engineering client has been at the forefront of renewable energy technology for nearly fifty years, they are a market leader in the design and manufacture of wind and solar systems. They have gained an enviable reputation for both quality and after-sales service.

The ROLE

Due to continued growth our client now require an additional Customer Service Representative to join their team. Responsibilities will include:

• Communicate effectively with customers


• Effectively use CRM system


• Help clients to find a satisfactory resolution

The CANDIDATE

Our client is looking for strong applicants with the following experience:

• Customer Service background


• Technically minded


• Excellent communication skills - both phone and Email


• Ability to build empathy and rapport


• Experience gaining understanding of customer requirements and recommending appropriate solutions

Allied to the desire to forge a career within this well established company operating in a vital and growing market sector.

Salary: c.£28/29,000 (D.O.E.) plus Quarterly Bonus

Location: Corby

Suitable living locations for this role would include; Oakham, Kettering, Corby, Stamford, Market Harborough, Desborough, Oundle, Oakley, Rothwell, Thrapston, Peterborough, Wellingborough, Kibworth, Beauchamp

Alternative Titles - Customer Services, Customer Service Representative, Customer Representative

INAND1 Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors.

We are established to service and support the recruitment requirements of modern businesses and candidates alike. Within sales we work with vacancies for Account Managers, New Business Development Managers (BDMs), Senior Sales, Technical and Engineering Sales, and Telesales positions.